Multichannel Experience Specialist

hace 6 días


Monterrey, Nuevo León, México Gracemark A tiempo completo

**About Gracemark**:

We are a leading company in the industry, dedicated to delivering exceptional customer experiences.

**Job Summary**:

We are seeking a highly skilled Multichannel Experience Specialist to join our team. As a key member of our organization, you will be responsible for analyzing and optimizing our customer experiences across multiple channels.

**Key Responsibilities**:

  • Audit existing customer experiences and document optimization opportunities
  • Analyze data to surface optimization opportunities and showcase existing solution performance
  • Collaborate with cross-functional teams to implement optimization strategies

**Requirements**:

  • 5+ years of experience in multichannel experience optimization
  • Extensive knowledge of customer journey mapping and analysis
  • Strong data analysis and problem-solving skills

**What We Offer**:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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