Support Engineer for Supply Chain Solutions
hace 2 días
Job Title: Senior Support Engineer 2
About the Role:
We are seeking a highly skilled Senior Support Engineer 2 to join our team at Blue Yonder. As a Senior Support Engineer 2, you will provide functional and technical support to customers during upgrades, deployments, and post-production phases.
Key Responsibilities:
- Expertise in all WMS-related technologies, including MOCA, integration methods, and 3rd-party tools and utilities.
- Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations.
- Document change control and publish testing results transparently to the customer.
- Bring in new ideas for automation, re-use, and service improvements.
- Deep understanding of Blue Yonder's evolving SaaS offerings, features, and functionality deployed for testing customers.
- Engage in continuous learning on the latest Blue Yonder execution solutions and automated testing.
- Maintain internal testing, runner, and shared customer environments required for testing services.
Requirements:
- Industry experience working with Blue Yonder products, specifically within execution solutions.
- Technical experience with Blue Yonder products, specifically within execution solutions.
- Minimum of 7+ years of Supply Chain domain experience in warehouse management.
- Minimum of 7+ years of experience in the Software/SaaS industry.
- Experience with customer/client service and/or support in Supply Chain software solutions.
- Private/Public cloud management domain expertise.
Technical Skills:
- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL.
- Strong knowledge of middleware (i.e. Weblogic, TomCat).
- Proficiency in Java / J2EE concepts - JDBC, C++, and MOCA.
- Azure expertise in defect identification and log analysis for TMS and WMS.
- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX).
- Experience with Cycle, Jenkins Automation, or similar automated testing suite.
- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.
- Experience in supporting MuleSoft, Webservices (Rest/SOAP PI) based integrations.
- Cloud Infrastructure - Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications.
Soft Skills:
- Excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting.
- Self-motivated and quick learner - New technologies, platforms, integrations.
- Project and program management experiences is critical in this role.
- Ability to manage multiple competing service priorities in tandem.
- Ability to work independently.
- Demonstrates Blue Yonder's Core Values of Empathy, Relentless, Results, and Teamwork.
Education:
Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Masters degree preferred.
Our Values:
Blue Yonder's Core Values unite us. They are what drive our success - and the success of our customers. We foster an inclusive environment we can be proud of.
EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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