Technical Support Specialist
hace 2 meses
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Dyopath. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and technical expertise.
Job Summary
This role involves providing end-user technical support, troubleshooting, and tuning for hardware and systems, peripheral hardware, and initial triage for client network environments. The ideal candidate will have extensive experience supporting Windows 10, MS Office, including Office 365, and be able to troubleshoot VOIP and telephony issues.
Key Responsibilities
- Perform end-user technical support, troubleshooting, and tuning for end user hardware and systems, peripheral hardware, and initial triage for client network environments
- Provide expert-level support for Windows 10 troubleshooting and operations
- Diagnose and troubleshoot VOIP and telephony issues
- Imaging and deploying new and replacement laptop and desktop equipment
- Maintain accurate documentation of all interactions with clients, including incident reports and resolution records
Requirements
To succeed in this role, you will need:
- A minimum of 2-3 years of relevant experience in technical support or IT help desk environment
- Extensive experience supporting Windows 10, MS Office, including Office 365
- Expert-level knowledge of VOIP and telephony systems
- Excellent communication and interpersonal skills
- Able to work in a fast-paced and high-volume environment
What We Offer
In return for your hard work and dedication, we offer:
- A competitive salary range of $60,000 - $75,000 per annum, depending on experience
- Ongoing training and development opportunities
- A comprehensive benefits package, including health insurance, life insurance, and retirement savings plan
- The opportunity to work with a dynamic and growing company that values its employees and customers
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