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HCM Reporting Specialist

hace 2 meses

Zapopan, Jalisco, México Workday A tiempo completo
About the Role

We are seeking a highly skilled and experienced professional to join our Workday Success Plans team as a HCM Reporting Specialist. As a key member of our team, you will play a critical role in helping our customers drive business value from their Workday applications.

The ideal candidate will have a strong background in IT implementation, software consulting, and experience with Workday reporting. You will be responsible for conducting research to ensure understanding of customer questions and related Workday concepts, delivering small scope consulting in response to customer requests, and troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.

You will also be responsible for clearly and effectively communicating responses and value to customers, creating and delivering customer presentations on how to use Workday features to achieve business goals, and providing one-on-one consulting guidance to accelerate customer feature adoption.

In addition, you will be responsible for reviewing customer tenants to identify adoption opportunities, completing and maintaining product expertise and Workday Certification(s), and keeping up to date with industry practices and the ability to engage with our customers on those topics.

We are looking for a highly motivated and organized individual who is able to multitask and work on multiple engagements and deliverables simultaneously. You will be a strong communicator with excellent verbal and written communication skills in English.

Key Responsibilities:

  1. Conduct research to ensure understanding of customer questions and related Workday concepts.
  2. Deliver small scope consulting in response to customer requests; provide configuration guidance, demonstrations, considerations, tips & tricks.
  3. Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements.
  4. Clearly and effectively communicate responses and value to customers.
  5. Create and deliver customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
  6. Provide one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
  7. Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
  8. Complete and maintain product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
  9. Keep up to date with industry practices and the ability to engage with our customers on those topics.
  10. Help drive the creation of new programs to drive customer feature adoption.

Additional Customer Enablement Services:

  1. Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers.
  2. Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization.
  3. Provide one-on-one customer configuration designs.
  4. Deployments including full deployment of Workday features.
  5. Ability to travel up to 20%.

About You:

  • 3+ years of IT implementation experience.
  • 2+ years of software consulting experience.
  • 2+ years of experience with Workday reporting.
  • 3+ years of experience with HR and/or Finance systems, including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards.

Other Qualifications:

  • Workday Certification in at least one of the following is ideal: Reporting, Composite Reporting, Record to Report, PRISM Analytics.
  • Ability to gain a thorough understanding of Workday concepts as new features are released.
  • Ability to distill complex concepts into understandable presentations for our customers.
  • Ability to multitask and work on multiple engagements and deliverables simultaneously.
  • Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making.
  • Excellent verbal and written communication skills in English.
  • Bachelor's degree or relevant work experience required. Advanced degree preferred.