Oracle PeopleSoft HCM Technical Support Specialist
hace 3 semanas
Job Title: Oracle PeopleSoft HCM Technical Support Specialist
About the Role:
As a key member of the Support organization at Oracle, you will play a critical role in delivering post-sales support and solutions to our customer base. Your primary focus will be on resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
Responsibilities:
- Resolve post-sales non-technical customer inquiries via phone and electronic means.
- Provide technical support and assistance to customers, OEMs, and VARs for issues related to the installation, recommended maintenance, and use of Oracle products.
- Collaborate with internal Oracle employees to facilitate customer relationships and provide advice and assistance on diverse customer situations and escalated issues.
Requirements:
4+ years of relevant working experience preferably working with Oracle/PeopleSoft HCM products. Prior relevant experience in providing technical customer support and technical experience with working on Application Engines, SQRs, PeopleCode. Excellent analytical and problem-solving skills.
Preferred Qualifications:
Education and experience in a technical field such as computer engineering or equivalent experience required. General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software (EPM and Student Services). Technical skills in relational databases (Oracle, SQLServer, DB2/UDB, DB2/400), operating systems (Microsoft Windows, UNIX, Linux, and the AS400 Operating systems), programming languages, web technologies, and an analytical approach to troubleshooting.
What We Offer:
Oracle offers a dynamic and challenging work environment that fosters innovation, creativity, and collaboration. As a member of our Support organization, you will have opportunities to develop your technical skills, work with a global team, and make a meaningful impact on our customers' success.
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