Ebs Hcm Technical Support Specialist

hace 3 semanas

Zapopan, Jalisco, México Oracle A tiempo completo

Job Title: Oracle Hcm Ebs Expert Engineer

This is a challenging opportunity for an experienced engineer to provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll and HR. As an Oracle Hcm Ebs Expert Engineer you will offer strategic technical support to assure the highest level of customer satisfaction. Key responsibilities include providing excellence in customer service support, incidence tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

Key Skills:

  • Excellent analytical and problem-solving skills
  • Required knowledge in E-business HCM Suite (Oracle Benefits, Payroll and HR)
  • Functional/Technical background in assigned product area and exposure to associated systems and software
  • Technical skills in any 3 of the following: RDBMS, SQL, PL-SQL, XML, Java, J2EE and Oracle ADF, SOA, EBS R12.2 Patching, and Web Services
  • Understanding of structured SQL statements
  • Ability to read and decipher software Log and Trace files, Performance Tuning, Web Server Optimization, Server configuration, and problem resolution

Personal Attributes:

  • Self-motivated with good communication skills
  • Excellent verbal and written skills in English
  • Proactive
  • Problem-solving/analytical skills
  • Effective communication (verbal and written)
  • Focus on relationships (internal and external)
  • Influencing/negotiating
  • Teamwork
  • Results-focused
  • Escalations management
  • Expertise (maintaining professional in own discipline)
  • Enthusiasm
  • Flexibility
  • Organizational skills
  • Coaching/knowledge transfer ability
  • In-depth experience in using or developing Oracle's EBS products
  • Comfortable working under stress
  • Willing to work weekends occasionally
  • Willing to work in shifts if needed

About the Role:

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. You are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues as a primary point of contact for customers. You will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products as a Sr. Support Engineer.

This role requires a highly experienced individual with a strong technical background and excellent communication skills. You will work independently to research and develop solutions to customer issues, and may have project lead roles. A technical degree or equivalent experience is required, and a strong understanding of Oracle products and technologies is essential.

What We Offer:

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

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