Senior CX Solution Advisor Specialist
hace 2 semanas
At SAP, we empower our employees to bring out their best. Our company culture is centered around collaboration and a shared passion to help the world run better.
Job Responsibilities- Expert-level knowledge of SAP CX products, including SAP Commerce Cloud, BTP, AI, Emarsys, CDP, and CIAM.
- Identify areas where automation and streamlined approaches can be applied to reduce effort, eliminate risk, and increase delivered value.
- Roll out new field training and contribute to e-learning content.
- Act as a trusted advisor for internal and external customers.
- Coach internal customers on our products and solutions and how to position them with our clients.
- Maintain awareness of implementation issues and factor this knowledge into all activities and materials.
- Leverage industry and organizational standards, patterns, and best practices to develop architectures that fulfill business strategies.
- Bachelor's degree in computer science or equivalent experience.
- Extensive experience in SAP C4C or SAP Sales&Service or other CRM in the market.
- Broad experience of pre-sales and supporting large, complex multi-solution architectures.
- Advanced knowledge of various integration patterns and technologies used by SAP CX.
- Good communication and interpersonal skills; able to streamline and lead delivery within different internal teams.
- Ability to build consensus without authority.
- Experienced in SAP CX Products maintenance.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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