Cx Operations Fintech Senior Manager

At Didi Global, we're committed to creating a safe, inclusive, and sustainable transportation ecosystem for cities of the future. As a Cx Operations Fintech Mx Specialist, you'll play a key role in building and maintaining relationships with other areas within the company to guarantee our quality standards and customer experience satisfaction.Key...

**Customer Experience Excellence at Uber**We are seeking a seasoned Customer Experience (CX) professional to lead our Groceries and Retail CX program at Uber. As a CX Program Manager, you will be responsible for driving exceptional customer experiences through strategic program management.Your key responsibilities will include:Developing and implementing CX...

**About the Role**At Uber, we're committed to delivering exceptional customer experiences that drive business success. As a Senior Program Manager - Merchant CX, you'll play a critical role in maintaining high levels of customer satisfaction while scaling our Delivery business.The Merchant CX Program Manager will focus on providing best-in-class experiences...

About the RoleWe are seeking an experienced Senior Operations Manager to lead our Delivery Station in Mexico. As a key member of our Operations team, you will be responsible for ensuring the safe and efficient delivery of packages to our customers.As a Senior Operations Manager, you will lead a team of Process Assistants and Delivery Service Partners in...

Job Summary: We are seeking a highly skilled Senior Operations Manager to lead and manage a team of operations personnel across multiple sites. The ideal candidate will have a strong background in operations management, excellent leadership skills, and the ability to drive continuous improvement.Key Responsibilities: • Develop and implement operational...

Resumen del PuestoBuscamos a un Representante Comercial con experiencia en cobranza para unirte a nuestro equipo de ventas en Fintech Mexicana. Como Representante Comercial, serás responsable de gestionar relaciones con clientes y asegurar el pago de facturas de manera efectiva.Descripción del TrabajoEn este rol, te desafiará trabajar en un entorno...

**Job Title:** Senior Operations Delivery ManagerWe are seeking a skilled Senior Operations Delivery Manager to join our team at Hashmap in CDMX, Mexico.This role is ideal for a senior professional with experience in leading teams and delivering operations projects. The successful candidate will have a strong understanding of delivery management principles...

Job Title: Experience & Strategy CX Ops AnalystAt Didi Global, we're committed to creating better life experiences and greater social value through innovative transportation solutions. We're seeking a talented Experience & Strategy CX Ops Analyst to join our team and help us drive customer satisfaction and service excellence.Key Responsibilities:Design and...

About the Role:SAP CX Solutions Specialists play a critical role in helping our clients achieve their goals by providing expert-level knowledge of SAP CX products and solutions. As a Senior SAP CX Solution Advisor, you will be responsible for developing business and maintaining links with the global and local SAP structure, supporting the construction of CX...

Job Title: Customer Experience Senior Manager Food DeliveryAt Didi Global, we are seeking a highly skilled and experienced Customer Experience Senior Manager to lead our food delivery CX strategy and operations. As a key member of our team, you will be responsible for creating exceptional customer experiences, elevating our services, and championing a...

OverviewCiti, a leading global bank, is seeking an accomplished Senior Trade Finance Operations Manager to join our dynamic team. This role offers a unique opportunity to showcase your expertise and contribute to our continued success.

Key Responsibilities:The Senior Operations Manager will oversee a team of Collectors and clerical staff, ensuring the efficient management of accounts with minor delinquency or in early stage collections. Key responsibilities include managing service levels and performance goals, utilizing expert negotiation skills to resolve escalated calls, and training...

Meet the RoleAs a Senior Service Operations Manager at Backbase, you will oversee a portfolio of current "Run"-in production customers. Your primary focus will be on developing and owning the Service Excellence practice, with a strong emphasis on improving customer satisfaction, quality, and stability with our in-production clients.You will promote active,...

Descripción de la Empresa: Somos Evolve Cx, una empresa de BPO y consultoría enfocada en la experiencia del cliente. Buscamos a un Representante de Servicio al Cliente Senior para unirse a nuestro equipo.Resumen del Trabajo:Responsabilidades:Interactuar con los clientes a través de teléfono para dar seguimiento de su experiencia de su producto.Demostrar...

**Offboarding Operations Role Overview**Citi is seeking a highly skilled Senior Operations Manager to lead its offboarding operations support services. This role is responsible for providing full leadership and direction to a team of vendor employees in an effort to deliver offboarding operations support services in alignment with Citi's operations support...

**Role Purpose**We are seeking an experienced professional to lead our team in the role of Senior Manager, Group Operations Analytics.The Senior Manager, Operations Analytics provides leadership, support, and expertise to deliver relevant Global Collections, Underwriting and Fraud Operations standards that build functional operational capabilities to deliver...

Operations Manager Job DescriptionOne Park Financial is a fast-growing FinTech company seeking a highly skilled Operations Manager to join our team in Polanco, Mexico City. As an Operations Manager, you will play a critical role in driving continuous improvement and maintaining high-quality processes.Key Responsibilities:Provide direction, guidance, and...

We are seeking an experienced Financial Operations Senior Manager to join our team at Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world.As a key member of our operations team, you will be responsible for providing senior-level support and guidance on financial operations, including implementation planning and execution,...

Job Title: Senior Collections ManagerAt DiDi Global, we are seeking a highly experienced Senior Collections Manager to lead our in-house collection team. Reporting to the Head of the Operations Center, this role will be responsible for ensuring credit losses targets are met by overseeing the entire multi-channel collection process.Key Responsibilities:Ensure...

About the RoleWe are seeking an experienced Senior Operations Manager to lead one of our Delivery Stations in Cuauhtémoc, Mexico. As a key member of our Operations team, you will be responsible for ensuring the safe and efficient delivery of packages to our customers.Key ResponsibilitiesLead a team of Process Assistants and Delivery Service Partners in...