Cx Specialist Mexico

hace 3 semanas


Xico, México Tbwa ChiatDay Inc A tiempo completo
About the Role

We are seeking a highly skilled Cx Specialist to join our team in Mexico City. As a key member of our Customer Experience team, you will play a crucial role in implementing customer excellence structures and contributing to the growth and success of our company.

Key Responsibilities
  • Control the service operation workforce, balancing efficiency and service level.
  • Manage BPOs, identifying opportunities for improvement to ensure scalable and sustainable growth.
  • Promote the systematic improvement of internal and external content, aiming for a better experience and autonomy for internal and external customers.
Requirements
  • Strong communication and stakeholder management skills.
  • Ability to build dashboards, create visualizations, and identify trends and deviations of indicators.
  • Experience with project management, prioritization, and delegation.
What We Offer
  • Health and life insurance.
  • Food card.
  • 17 days of paid vacation with 25% vacation bonus.
  • Holiday Bonus (Aguinaldo) of 30 days of pay per year.
  • NuCare - Our mental health and wellness assistance program.
  • Extended maternity and paternity leaves.
  • Equity at Nubank.

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