Service Operations Manager

hace 6 días


Guadalajara, Jalisco, México Gordian Staffing A tiempo completo

We are a specialist staffing agency that helps small and medium-sized businesses in the US and Canada achieve their goals by providing expert solutions and people services.

The client deserves respect and responsiveness, and we help them achieve this by utilizing advanced technology platforms and superior processes.

We are seeking a bilingual operations manager to support our team members and clients in Latin America.

Key Responsibilities:

  • Manage requests and support team members
  • Provide backup support on the phone
  • Support client inquiries and requests

About the Role:

This is a full-time position, Monday to Friday, 10:00 to 19:00 CST MX (09:00 to 18:00 CST MX during daylight saving time).

Salary and Benefits:

The estimated annual salary for this role is $40,000-$60,000 depending on experience. Additional benefits include remote work options, equipment, 12 days of vacation per year, a 25% vacation bonus, a 30-day Christmas bonus, major and minor medical insurance, grocery vouchers (10% of gross monthly salary), restaurant tickets ($2,015 per month), and a savings fund (8% of gross monthly salary).

Requirements:

  • At least one year of experience in administrative activities
  • 1-2 years of experience in customer service
  • Proficient level of knowledge of typical business correspondence (grammar, structure, punctuation, spelling)
  • Ability to interpret and complete verbal and/or written instructions
  • Bilingual proficiency in Spanish and English


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