Customer Service Operations Manager
hace 4 semanas
Matchmakers is seeking a highly skilled Customer Service Lead to lead cross-functional projects and workstreams with medium to high complexity. The ideal candidate will have a first-level university degree or equivalent experience, with 6-10 years of related experience in Sales Operations, Supply Chain, or Solution Delivery.
Key Responsibilities
- Lead design thinking and solutioning activities to improve customer service processes.
- Collaborate with operational teams and business stakeholders to gather business requirements and analyze pain points in current state.
- Establish processes consistent with overall organization objectives and maintain process documentation.
- Communicate tactical process decisions and plans, project status, and issues and workarounds.
Requirements
- First-level university degree or equivalent experience.
- 6-10 years of related experience in Sales Operations, Supply Chain, or Solution Delivery.
- Sound project management experience.
- Quality improvement training required and certification a plus.
Knowledge and Skills
- In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.
- In-depth understanding of core HP businesses and the revenue cycle.
- Strong business experience in at least one of these areas: Customer and Deal Setup, Invoicing, Contractual Contract Management.
- Excellent communication skills, leadership, and influence skills.
- Excellent project management and process development skills.
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