Strategic Project Portfolio Specialist

hace 1 semana

Ciudad de México, Ciudad de México Zendesk A tiempo completo
Job Overview

At Zendesk, we are seeking a meticulous and business-oriented Strategic Project Portfolio Specialist to join our Corporate Program Management Office (CPMO). This role is pivotal in managing and enhancing our project and OKR portfolios, ensuring alignment with our organizational goals. You will collaborate closely with CPMO leadership, Corporate Strategy, and various teams to develop and sustain our cross-functional program roadmap while supporting the governance of our corporate strategy through OKRs.

As part of the Strategy & Transformation Team, the Corporate Program Management Office oversees Zendesk's strategic project portfolio. This includes facilitating essential operational processes that support project prioritization and alignment with our strategic objectives, as well as leading the company's most significant strategic initiatives. The Corporate Strategy team is responsible for guiding the formulation and execution of our corporate strategy, which encompasses defining and supporting key business rhythms such as long-range planning, annual planning, goal setting, and OKR facilitation.

Key Responsibilities

  • Create and maintain comprehensive strategic project portfolio reports, roadmaps, and OKR updates for senior management.
  • Collaborate with Business Leads, Program Managers, and delivery team leaders to ensure accurate and timely updates on program plans and OKR progress.
  • Identify opportunities for enhancement and provide strategic recommendations to optimize OKR governance and cross-functional resource alignment processes.
  • Effectively communicate with cross-functional teams to synthesize information, address challenges, and propose solutions.
  • Assist in the development and implementation of cross-functional resource planning, change control, and OKR governance practices.
  • Manage multiple assignments concurrently in a dynamic environment.
  • Contribute to the overall success of the organization by offering valuable insights and recommendations based on the project portfolio and OKRs.
  • This position requires a presence in the local office a few days a week, with flexibility for remote work.

Qualifications

  • A minimum of 2 years of experience in a Program Manager, Project Portfolio Analyst, Operations Analyst, or similar role within a fast-paced SaaS environment.
  • Proven problem-solving and analytical abilities, along with effective communication skills across the organization.
  • Capability to adapt your approach and that of the Strategy & Transformation Team to meet the diverse needs of Zendesk teams.
  • Ability to adhere to and positively influence OKR and CPMO methodologies and best practices.
  • Proficient in using Google Suite (sheets, docs, slides, etc.) and Smartsheet.

Zendesk is committed to providing a fulfilling and inclusive experience for our employees. Our hybrid work model allows for purposeful in-person collaboration at our offices worldwide while offering the flexibility to work remotely part of the week.

In this role, our hybrid experience is designed at the team level to ensure a rich onsite experience filled with connection, collaboration, learning, and celebration, while also providing the flexibility to work remotely part of the week. The specific in-office schedule will be determined by the hiring manager.

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