Technical Service Coordination Consultant

hace 6 horas


Xico, México Sap Se A tiempo completo
Job Title: Technical Service Coordination Consultant

SAP is seeking an analytical and solution-oriented Consultant to join our team. As a Technical Service Coordination Consultant, you will collaborate with internal stakeholders and suppliers to drive technical service delivery and resolution to customer satisfaction.

Key Responsibilities:
  • Coordinate technical service delivery and experts from Technology Services team and attached supplier network
  • Drive service-related discussions with the customer and internal stakeholders
  • Provide training and guidance to ECS internal stakeholders on technical CAS portfolio items
  • Perform RAG meeting with our suppliers
  • Identify bottlenecks, inefficiencies, and areas for improvement in existing processes
  • Collaborate with cross-functional teams to implement process and/or tool improvements
Requirements:
  • Very good analytical and solution-oriented thinking
  • Presentation and networking skills
  • Ability to build, grow, and maintain relationships with internal stakeholders, suppliers, and customers
  • Ability to effectively communicate complex concepts to both technical and non-technical stakeholders
  • Knowledge in ITIL and Project Management methodology
  • Knowledge of SAP basis technologies is a plus
About SAP:

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.


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