eCommerce Platform Growth Strategist
hace 3 días
We are seeking an experienced eCommerce platform growth strategist to join our team at Scale Up Recruiting Partners. As a customer success manager, you will be responsible for working closely with our clients' largest customers to drive growth and adoption of their platform.
Key Responsibilities:- Facilitate customer success and growth throughout the customer lifecycle.
- Support a rapidly growing customer base while balancing a growth mindset with a customer-centric approach.
- Become the trusted advisor to our customers, recommending best practices oriented towards their goals and industry standards.
- Deliver actionable insights, tasks, and strategic recommendations to the Customer Success, Support, and Product/Engineering teams.
Requirements:
- 2+ years of customer-facing experience with a track record for building and nurturing relationships and solving problems.
- Experience in eCommerce, specifically the Shopify or Magento ecosystem.
- Experience with Klaviyo as an Email Service Provider (ESP), including managing email campaigns, automation workflows, and integrations with e-commerce platforms like Shopify.
- Experience with Google Workplace and any of these: Asana, Salesforce or/and HubSpot.
- Familiarity with JavaScript (JS), HTML, and JSON.
- Proven track record in driving product adoption with a coach's mentality.
- Excellent organizational, project management, and communication skills via phone, video conference, and email.
- Able to adapt to a quickly changing environment.
- Experience developing training or educational content for a variety of audiences is a plus.
What You'll Get:
- An estimated salary of $80,000 - $100,000 per year.
- A chance to work with a rapidly growing company and contribute to its success.
- The opportunity to develop your skills and expertise in eCommerce and customer success.
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