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Onboarding Solutions Specialist

hace 2 meses


Monterrey, Nuevo León, México Gilbarco A tiempo completo
About the Role

**Job Summary:**

We are seeking a highly skilled Onboarding Solutions Specialist to join our team at Gilbarco Veeder-Root. As a key member of our organization, you will be responsible for ensuring seamless onboarding experiences for our customers.

Key Responsibilities
  • Configure Software Systems: Design and implement software solutions to meet the needs of our customers.
  • Manage Service Level Onboarding Targets: Develop and maintain onboarding targets to ensure business objectives are met from a Time to Revenue perspective.
  • Customer Onboarding: Work with multiple customers simultaneously to ensure successful onboarding experiences.
  • Testing and Quality Assurance: Assist with testing solutions to ensure remote connectivity and successful onboarding.
  • Knowledgebase Documentation: Create and maintain knowledgebase documentation for the department.
  • Application Expertise: Function as an application subject matter expert on existing functionality as it relates to the industry and its customers.
Requirements
  • Education: Bachelor's degree or equivalent experience.
  • Technical Skills: Familiarity with Microsoft, Microsoft Outlook, Microsoft PowerPoint required. Documentation skills are required. Basic SQL. Advanced EXCEL (Pivot tables, VLOOKUP, Charts).
  • Soft Skills: Strong work ethic & people skills required. Ability to multi-task with attention to detail and deadlines required. Ability to identify, research and evaluate technical problems in a timely fashion required.
  • Industry Knowledge: Familiarity with Web-based Software / SaaS customer Onboarding/integration required. Demonstrated excellent English communications skills (written and oral) required.
  • Teamwork: Experience working in a dynamic team environment required. Ability and willingness to learn required.
Nice to Have Skills
  • Industry Experience: Oil and Gas Industry experience is a plus.
  • Technical Knowledge: Knowledge of Visio is a plus. Knowledge of Underground Storage Tanks and associated lines and sensors is a plus. Knowledge/familiarity with Fuel Inventory Management is a plus. Knowledge of Environmental Compliance for Underground Storage Tanks is a plus.
  • Product Knowledge: Knowledge of products, systems and techniques currently used by the company (e.g. IS360, Ingauge, Bitmapping, FMS, Vontier Business Systems) a plus.
  • Language Skills: Strong second language skills a plus.
  • Training Experience: Prior experience conducting remote, web-based training is a plus.
  • International Experience: Prior experience with International accounts/customers is a plus.
About Gilbarco Veeder-Root

The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations.