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Technical Support Associate
hace 2 meses
Ciena is seeking a highly skilled and motivated Technical Support Associate to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our global customer base.
Key Responsibilities- Provide remote technical support via telephone or online for identified Ciena products 24x7 when required.
- Be available to be on-call if needed, including evenings and weekends.
- Provide on-site support to customers where required.
- Assume responsibilities of a Customer Lead Engineer as required.
- Work with next level support to communicate with Design and manufacturing on problems/issues found in the field.
- Create, review, validate and publish required Method of Procedures to accomplish specific tasks.
- Contribute to knowledgebase.
- Knowledge of optical systems - OTN, SONET/SDH/DWDM/Photonics/Submarine.
- Knowledge with Carrier Ethernet enterprise equipment and associated fiber optic facilities.
- Knowledge of Ethernet and IP communications.
- Knowledge of Carrier Ethernet - MPLS-TE, VLAN, PBT, EPL, EOAM, G.8032 etc.
Ciena is a leading provider of network innovation, driven by a relentless pursuit of network excellence. We believe in a network that grows smarter, more agile, and more responsive every day.
