Customer Service Representative
hace 7 días
About the Role:
The Customer Service Analyst will be responsible for providing exceptional customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams, and external business partners.
Key Responsibilities:
- Receive, enter, and manage customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing and registering customer complaints.
- Analyze customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and Customer Service Managers on order status, issues, or outlook.
- Manage customer and business partners queries and data: answer questions, investigate and provide solutions, process master data and other requests.
- Ensure customer satisfaction through proactive communication with customers and business partners to gauge satisfaction levels and resolve as needed.
- Investigate and assist with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.
- Utilize analytical tools, systems, and data to report business KPI performance and identify and lead service improvements with assigned customer and CCI initiatives.
Requirements:
- 1-3 years' experience preferred in Customer Service, Distribution, Logistics, or Supply Chain.
- Advanced English skills (speaking, writing, and reading).
- Excellent interpersonal and relationship management skills.
- Able to communicate effectively both orally and in writing with individuals at all levels. Involves significant exchange of information in a concise and logical way.
- Analytical skills, intermediate Microsoft Office (Excel, Word), independence in addressing and solving issues with internal and external customers, experience with ERP systems.
- Achieving results, ability to manage multiple process steps and adapt to changing priorities.
- Ability to identify and drive improvement opportunities for work processes (process improvement mindset).
Preferred Qualifications:
- Bachelor's Degree preferred in Customer Service, Supply Chain, Logistics, Business, or related field.
- Knowledge of the customers and markets in which McCormick operates. Knowledge of manufacturing processes, inventory management, warehouse and distribution.
- Practical knowledge of PI tools and ERP systems (SAP).
- Strong negotiations skills.
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