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Bilingual Customer Service Representative
hace 1 mes
As a Bilingual Customer Care Representative at American Express, you will be the face of our company, creating positive interactions with our customers every day. You will have the opportunity to grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service.
Key ResponsibilitiesAs an Account Protection Specialist, you will be focused on detecting, preventing, and stopping possible losses for our organization through account analysis and charge validations. You will also be responsible for proving or declining charges requested by establishments or colleagues who are assisting our customers while traveling or in an emergency situation, through detailed analysis to prevent possible fraud.
Requirements- Fully bilingual (Advanced English) and adaptability in different communication styles
- Regulation and policy knowledge, understanding, and compliance
- Digital dexterity: Navigate between screens, system knowledge, Outlook, Office, etc.
- High analysis capacity and risk evaluation
- Adaptability and flexibility to work in dynamic environments
- Highly committed
- Excellent writing and verbal communication skills
- Schedule flexibility
- Detailed oriented
- Ability to work under pressure
- Proactivity
- Excellent customer service
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
