Digital Cloud Engagement Expert

hace 4 semanas


Ciudad de México, Ciudad de México SAP A tiempo completo
Cloud Customer Engagement Opportunity

SAP is a leading provider of enterprise software and services, helping customers around the world run better.

We are seeking an experienced Digital Cloud Engagement Expert to join our team in Customer Success.

About the Role:

The successful candidate will be responsible for delivering end-to-end customer engagement and ensuring seamless service delivery for SAP Cloud Customers. This includes managing customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support.

The Digital Cloud Engagement Expert will work closely with cross-functional teams to ensure effective communication and issue resolution. Strong technical knowledge of cloud services operations infrastructure, processes, and automation tools is essential.

  • Deliver high-quality customer engagement and ensure customer satisfaction through issue mitigation and escalation management.
  • Maintain strong relationships with customers and internal stakeholders to drive business growth and success.
  • Contribute to the development and implementation of strategies to improve customer experience and reduce churn.
Requirements:

To succeed in this role, you will need:

  • 4+ years of experience in a customer-facing role, preferably in a cloud or IT services environment.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Knowledge of cloud services operations infrastructure, processes, and automation tools.
What We Offer:

We offer a competitive salary, benefits package, and opportunities for professional growth and development.

Salary: $120,000 - $180,000 per year

This figure is based on industry standards and takes into account factors such as location, experience, and qualifications.

Please note that actual salaries may vary based on individual circumstances.



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