Business Architect

hace 1 semana

Ciudad de México, Ciudad de México Zendesk A tiempo completo
About the Role

We are seeking a highly skilled Business Architect to join our Enterprise Architecture team at Zendesk. As a Business Architect, you will play a critical role in shaping the future of our business by applying a structured business architecture approach and methodology to drive business transformation and improvement.

Key Responsibilities
  • Define and Improve Critical Capabilities: Develop and implement strategies to improve critical capabilities across the Finance landscape, assessing and providing recommendations on maturation.
  • Develop High-Level Business Architecture: Create a high-level business architecture that helps business partners prioritize and sequence critical initiatives, serving as a link between process and systems.
  • Visualize and Create Value Streams: Develop high-level value stream and process models that can be used in knowledge sharing and future analysis.
  • Model and Maintain Business Architecture Work: Model, maintain, and present key Business Architecture work, including business capabilities, gap analysis, current and target state flows, value streams, process mapping and modeling, data modeling, and use cases.
  • Collaborate with Architects: Engage with Enterprise, Solution, and Domain Architects to assist with translating business capabilities to technical design, collaborate closely with IT Architects to craft optimal technical solutions to meet business needs and aligning IT strategies.
  • Design Organizational Structures: Design and optimize organizational structures, focusing on aligning team configurations, roles, and responsibilities to maximize efficiency and support strategic objectives.
  • Ensure Business Process Alignment: Ensure that business processes meet both short and long-term requirements and support Zendesk's technology development as we grow.
  • Conduct Workshops and Coordinate: Conduct workshops and coordinate across multiple senior stakeholders.
Requirements
  • 3+ Years of Experience: 3+ years of experience as a business architect or process architect.
  • Documentation Skills: Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
  • Requirements Elicitation: Ability to leverage requirements elicitation methods, including focus groups, white-boarding, surveys, or questionnaires to conduct business research and interviews in support of business capabilities and features.
  • Design Thinking: Experience with design thinking strategies including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunities.
  • Process Tools: Experience using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro or equivalent experience.
  • Data-Driven Approaches: Experience with data-driven approaches to capture, design, and build end-to-end business processes and creating operating metrics.
  • Independent Work: Ability to work independently with minimal direction.
Preferred Skills
  • Lean Six Sigma Certification: Lean Six Sigma certification preferred.
  • Business Architecture Tools: Experience using Business Architecture tools such as ARIS, iServer, etc is plus.
  • BPMN Experience: Experience with Business Process Modeling Notation (BPMN).
  • RPA Software: Experience with RPA software such as UiPath, AutomationAnywhere, BluePrism.
  • Finance and Accounting Platforms: Experience with finance and accounting platforms including; Zuora, Stripe, NetSuite, Oracle Fusion, Blackline, Avalara, Workday Financials.
  • Lean Design Principles: Experience working with and applying Lean Design principles - value mapping, creating flows, identifying waste.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

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