Business Architect

hace 9 horas

Ciudad de México, Ciudad de México Zendesk, S. De R.L. DE CV (Mexico) A tiempo completo
Join Zendesk's Enterprise Architecture Team

We are seeking a skilled Business Architect to collaborate with our team in Mexico City. As a Business Architect, you will apply a structured business architecture approach to gather key views and help define, re-engineer, and automate processes across the enterprise.

You will partner closely with business and operational team members, IT, and engineering to comprehend Zendesk's business architecture, pinpoint areas for improvement, and develop strategies to enhance key capabilities. Your expertise will be essential in building outstanding organizational designs and operating metrics.

The Role
  • Define and improve critical capabilities across the GTM landscape while assessing and providing recommendations on maturation
  • Develop a high-level business architecture that helps business partners prioritize and sequence critical initiatives
  • Visualize and create high-level value stream and process models for knowledge sharing and future analysis
  • Model, maintain, and present key Business Architecture work, including business capabilities, gap analysis, current and target state flows, value streams, process mapping and modeling, data modeling, and use cases
  • Collaborate with Enterprise, Solution, and Domain Architects to translate business capabilities to technical design and craft optimal technical solutions to meet business needs
  • Design and optimize organizational structures to align team configurations, roles, and responsibilities with strategic objectives
  • Ensure business processes meet short and long-term requirements and support Zendesk's technology development as we grow
  • Conduct workshops and coordinate across multiple senior stakeholders
Required Skills
  • 3+ years of experience as a business architect or process architect
  • Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques
  • Experience with design thinking strategies, including customer-centric development processes and leading Customer Journey Mapping sessions
  • Experience using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro, or equivalent experience
  • Experience with data-driven approaches to capture, design, and build end-to-end business processes and creating operating metrics
  • Ability to work independently with minimal direction
Preferred Skills
  • Experience using Business Architecture tools such as ARIS, iServer, etc.
  • Experience in Business Process Modeling Notation (BPMN)
  • Experience with RPA software such as UiPath, AutomationAnywhere, BluePrism
  • Experience with finance and accounting platforms including; Zuora, Stripe, NetSuite, Oracle Fusion, Blackline, Avalara, Workday Financials
  • Experience in leveraging technical architecting outputs - systems, data, framework, and UI components
  • Experience working with and applying Lean Design principles - value mapping, creating flows, identifying waste

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).


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