CBS Order to Invoice Operations Specialist

hace 1 mes


Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completo
Job Description

The Colgate-Palmolive Order to Invoice Analyst will be responsible for managing the Order to Invoice process within our company\'s CP Best Practice standards. This role will collaborate with local Customer Development Teams (CDTs) to ensure effective order fulfillment. The successful candidate will handle non-revenue processes, account for successful order management, and supervise all aspects of the customer service process to ensure timely deliveries to customers.

Key Responsibilities
  • Develop effective internal customer communications and relations to facilitate order to invoice fulfillment.
  • Collaborate with local CDTs and Logistics to investigate and resolve order management and delivery issues.
  • Responsible for supporting the achievement of all service goals for assigned customers.
  • Highlight delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special internal customer requirements to Logistics.
  • Support and carry out all sales policies (terms and conditions) with customers.
  • Use SAP order processing and fulfillment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention.
  • Accountable for the CS Key Performance Indicators analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues.
  • Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management.
Requirements
  • Bachelor\'s degree in Industrial Engineering, Logistics, Business Administration or related field.
  • 1 year of experience in Customer Service/ Order Fulfillment, Planning or Logistics.
  • Advanced English level.
  • Proficient in Excel and SAP.


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