Customer Service Representative for International Transactions

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

About the Role:

We are seeking a Customer Service Representative to provide information to our customers about their international transactions and resolve general queries they may have.

Main Responsibilities:

Review and correct data for incorrectly processed transactions.

Collaborate with the accounting department to reconcile and balance refunds for cancelled transactions.

Requirements:

  1. High school or college education
  2. Good knowledge of MS Office and Internet Explorer
  3. At least one year of work experience in customer services or a call center position
  4. Additional language skills a plus

Key Skills:

Strong customer orientation skills

Excellent communication skills (oral and written)

Attention to detail

Good teamwork approach

Ability to work flexible schedules

About Ria:

Ria is a leading money transfer company committed to helping individuals and businesses thrive through fast and secure fund transfers across borders at a great value.

We deliver our customers' hard-earned money straight into the hands of those who need it most.

By providing a fast, convenient, and safe service, we help communities, families, and individuals get ahead.

We are people serving people and value our relationships with our customers.



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