Global Insurance Solutions Specialist
hace 3 semanas
About the Company
">American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions.
">We are one of the world's most far-reaching property casualty networks, committed to making a bigger difference in the world.
">Job Description
">This role is a crucial part of our Warranty USA team, supporting all methods of customer contact within the prescribed expectations for complex books of business.
">You will work in a rapidly growing inbound contact center where our customer service is World Class, helping customers with their warranty support issues and being part of a winning team.
">This position requires adapting communication to address customers of different nationalities: Spain, Chile, and US, ensuring that each customer receives the necessary information via telephone to generate the claim number in the system and capture the necessary details.
">Responsibilities
">- ">
- Answer incoming customer communications from complex books of business, assessing caller's needs, entitling the call using software, analyzing the situation, and offering accurate solutions.">
- Respond positively to customer's questions in a timely manner, researching complex customer questions thoroughly to provide accurate information and solutions.">
- Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively.">
- Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence, and build client brand-loyalty.">
- Engage with other areas of the business as needed to meet customer needs.">
- Act on behalf of the customer's best interest within external and internal teams and operations to ensure the smoothest experience possible for the customer.">
Requirements
">This role requires a strong understanding of insurance concepts, excellent communication skills, and the ability to adapt to changing situations.
">Essential Knowledge, Skills, and Abilities include B2+ to C1 English (Written and spoken), proven interpersonal skills with emphasis on empathy and assurance, and ability to assess situations and respond appropriately.
">Professional attitude, enthusiasm, and reliability are also essential, along with the ability to multi-task between multiple phone lines/client programs.
">Effective written and verbal communication skills, PC literacy, and the ability to learn quickly and adapt to change are also required.
">A salary of $50,000 - $65,000 per year, depending on experience, is offered for this role.
">About You
">We are looking for someone who is passionate about delivering exceptional customer service, has a strong understanding of insurance concepts, and can communicate effectively with customers of different nationalities.
">If you are a team player with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.
">Benefits
">AIG offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.
">We also offer opportunities for career growth and development, flexible work arrangements, and a culture of inclusion and belonging.
">About AIG
">AIG is a global leader in commercial and personal insurance solutions, committed to making a bigger difference in the world.
">We have a diverse workforce and a culture of inclusion and belonging, with a focus on creating a workplace where everyone feels valued and respected.
">Contact us at [insert contact information] or visit our website at [insert website URL] to learn more about this exciting opportunity.
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