Senior IT Service Manager

hace 1 día


Xico, México Cognizant A tiempo completo
Cognizant: A Leading IT Services Provider

We're seeking a highly skilled and experienced Senior IT Service Manager to join our team.

About the Role

This is an exciting opportunity to work with one of our clients as an Incident Manager Jr., supporting their IT services.

Responsibilities:

  • Monitoring Service Alerts from cloud-based on-board server systems.
  • Incident triage, follow-up, and coordination until resolution.
  • CAB (Change Advisory Board) facilitation and representation from the US Market standpoint.
  • Reporting of KPIs for management review and decision-making.
  • Serving as a leader/mentor on the ticket management team.

Requirements:

  • 2-3+ years of experience in IT.
  • Working experience with Microsoft Excel and data analytics using Excel.
  • ITIL foundation certification or equivalent knowledge.
  • Experience with JIRA/Confluence, SNOW, or similar ticketing systems.
Why Cognizant?

Improve your career with us, one of the largest and fastest-growing IT services providers worldwide.

Enjoy ongoing support and funding for training and development plans.

Benefit from a highly competitive benefits and salary package.

Work with leading global companies and contribute to building a better future.

We invest in people and their well-being.

Average salary for this role: $90,000 - $110,000 per year, depending on location and experience.



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