Senior IT Service Manager
hace 1 día
We're seeking a highly skilled and experienced Senior IT Service Manager to join our team.
About the RoleThis is an exciting opportunity to work with one of our clients as an Incident Manager Jr., supporting their IT services.
Responsibilities:
- Monitoring Service Alerts from cloud-based on-board server systems.
- Incident triage, follow-up, and coordination until resolution.
- CAB (Change Advisory Board) facilitation and representation from the US Market standpoint.
- Reporting of KPIs for management review and decision-making.
- Serving as a leader/mentor on the ticket management team.
Requirements:
- 2-3+ years of experience in IT.
- Working experience with Microsoft Excel and data analytics using Excel.
- ITIL foundation certification or equivalent knowledge.
- Experience with JIRA/Confluence, SNOW, or similar ticketing systems.
Improve your career with us, one of the largest and fastest-growing IT services providers worldwide.
Enjoy ongoing support and funding for training and development plans.
Benefit from a highly competitive benefits and salary package.
Work with leading global companies and contribute to building a better future.
We invest in people and their well-being.
Average salary for this role: $90,000 - $110,000 per year, depending on location and experience.
-
Senior IT Service Delivery Specialist
hace 4 semanas
Xico, México Thermo Fisher Scientific A tiempo completoJob SummaryWe are seeking a highly skilled Senior IT Service Delivery Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for delivering exceptional IT services to our site, partnering with business leaders to drive best-in-class service delivery.
-
Senior IT Service Delivery Lead
hace 3 semanas
Xico, México Cpi Aim De Mexico A tiempo completoJob Description SummaryWe are seeking an experienced Senior IT Service Delivery Lead to lead our Service Desk and Desktop Support operations. As a key member of our team, you will be responsible for developing objectives, conducting resource planning, and implementing process improvements to maximize productivity.The ideal candidate will have +6 years of...
-
Senior IT Service Management Lead
hace 3 semanas
Xico, México Citi A tiempo completoCiti is a leading financial services company seeking an experienced Senior IT Service Management Lead to join our team. This role is responsible for overseeing the delivery and maintenance of IT services, ensuring optimal performance and compliance with all service level agreements (SLAs).As a key member of our Technology Infrastructure team, you will lead...
-
IT Service Desk Manager
hace 2 semanas
Xico, México Marken A tiempo completoJob SummaryThe IT Service Desk Manager at Marken plays a pivotal role in ensuring the seamless operation of our IT service desk. This position involves overseeing and coordinating the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining accurate records of service requests, incident reports, and...
-
IT Service Delivery Manager
hace 2 semanas
Xico, México Ntt Data A tiempo completoJob Summary:">We are seeking an IT Service Delivery Manager to oversee, facilitate, and administer ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.About the Role:">">The incumbent will be responsible for managing and overseeing service delivery processes,...
-
Senior Customer Service Operations Manager
hace 2 semanas
Xico, México Citi A tiempo completoCiti is a leading global bank with operations in over 160 countries. As a Senior Customer Service Operations Manager, you will be responsible for managing a team of customer service representatives to provide exceptional service to external clients.**Job Description:**The role involves overseeing the daily activities of the team, ensuring that they are...
-
IT Service Manager for Americas Region
hace 4 semanas
Xico, México Novartis A tiempo completoJob DescriptionWe are seeking an experienced IT Service Manager to lead our Remote Service Desk service in the Americas region.About NovartisNovartis is a global healthcare company that has touched 766 million lives with its medicines in 2021. We believe that new insights, perspectives, and groundbreaking solutions can be found at the intersection of medical...
-
Senior IT Project Manager
hace 3 semanas
Xico, México Novo Nordisk A tiempo completoNovo Nordisk, a leading global healthcare company, is seeking an experienced Senior IT Project Manager to join our Finance and Operations department in Ciudad de México, MX.About the Role:We are looking for a skilled professional to lead and manage technical projects from initiation to delivery. As a Senior IT Project Manager at Novo Nordisk, you will be...
-
IT Business Unit Sr Manager
hace 2 días
Xico, México Citi A tiempo completoThe IT Business Unit Sr Manager at Citi is accountable for the management of complex, critical, and large professional disciplinary areas. They lead and direct a team of professionals, requiring a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. A strong commercial awareness is...
-
Senior Project Manager Lead
hace 2 semanas
Xico, México Azka It Consulting A tiempo completoAzka It Consulting is a Mexican company connecting top IT talent with US and Latin American businesses.">We are seeking a skilled Project Manager to lead our projects to success.About the Role:As a seasoned Senior Project Manager Lead, you will:">">Set ambitious project goals and drive teams to achieve them.- Develop comprehensive project plans, manage...
-
Senior Customer Service Operations Manager
hace 2 semanas
Xico, México Citi A tiempo completoAt Citi, we are seeking a highly skilled Senior Customer Service Operations Manager to join our team.The estimated salary for this position is $65,000 - $85,000 per year, depending on location and experience.Job Description:We are looking for a talented individual to oversee the daily workflow of our Customer Service team. As a Senior Customer Service...
-
Vendedor de TI Senior en Reclutamiento IT
hace 3 semanas
Xico, México Reclutamiento It A tiempo completo**Sobre la empresa Reclutamiento IT**Nuestra empresa es una líder en el mercado de tecnología con más de 25 años de experiencia. Nos enfocamos en brindar un servicio profesional y justo a nuestros clientes, permitiéndoles confiar en nosotros para que puedan centrarse en lo que mejor saben hacer: su negocio.Reto del puestoBuscamos un vendedor...
-
Senior Service Contract Manager
hace 4 semanas
Xico, México Rockwell Automation A tiempo completoRockwell Automation is a global leader in industrial automation and information solutions, dedicated to helping manufacturers achieve productivity, sustainability, and agility.We are committed to attracting talented individuals who share our passion for innovation and problem-solving. If you are a skilled professional looking for a challenging role, we...
-
Senior Customer Service Operations Manager
hace 2 días
Xico, México Citi A tiempo completoThe Senior Customer Service Operations Manager plays a pivotal role in driving process improvement and excellence within the Customer Service Function at Citi. This intermediate position is responsible for resolving complex problems and performing in-depth evaluations of processes, procedures, and standards to optimize service delivery.**Key...
-
Expert Automotive IT Manager
hace 1 mes
Xico, México Connectingology A tiempo completo• We are seeking an experienced IT Manager to oversee the management of our automotive IT systems. Our ideal candidate will have a strong background in IT, with a focus on automotive systems.• The successful candidate will be responsible for supervising IT technical support, coordinating computer equipment installation, upgrades, repairs, and service.•...
-
IT Service Delivery Manager
hace 3 semanas
Xico, México Ntt Data, Inc. A tiempo completoNtt Data, Inc. is seeking an experienced IT Service Delivery Manager to join their team in Mexico City, Mexico. The ideal candidate will have 4-7 years of relevant experience and a strong understanding of ITIL processes and principles. This role involves overseeing service delivery processes, coordinating resources, managing client relationships, and...
-
Evergreen Senior Service Delivery Lead
hace 4 semanas
Xico, México Backbase A tiempo completoSenior Service Manager Role at BackbaseAs a Senior Service Manager at Backbase, you will be responsible for overseeing a portfolio of current in-production customers. Your primary focus will be on developing and owning the Service Excellence practice to improve customer satisfaction, quality, and stability.You will promote active engagement with high-level...
-
IT Experience Manager
hace 3 semanas
Xico, México Pepsico Deutschland Gmbh A tiempo completoAbout PepsiCo">PepsiCo is a leading food and beverage company, operating in over 200 countries worldwide. Our iconic brands are consumed by billions of people every day.">We are committed to making a positive impact on society, while delivering long-term value to our shareholders.">Job Summary">We are seeking an experienced IT Experience Manager to join our...
-
IT Infrastructure Manager
hace 4 semanas
Xico, México Avantpage, Inc. A tiempo completoJob SummaryAs a seasoned IT professional, we are seeking an IT Infrastructure Manager to join our team at Avantpage, Inc. This is an exceptional opportunity for someone with mid-senior level experience in managing IT systems and teams to lead the development and maintenance of our internal systems.About the RoleThe ideal candidate will oversee system...
-
Senior IT Vendor Relationship Manager
hace 4 semanas
Xico, México Adqa Mexico A tiempo completoJob DescriptionWe are seeking a Senior IT Vendor Relationship Manager to join our team at Adqa Mexico in Benito Juárez, Ciudad de México. As a key member of our organization, you will be responsible for managing the full vendor relationship lifecycle from tendering to offboarding for a selected subset of our partner portfolio.Your Responsibilities:Drive...