IT Service Delivery Manager

hace 21 horas


Xico, México Ntt Data, Inc. A tiempo completo

Ntt Data, Inc. is seeking an experienced IT Service Delivery Manager to join their team in Mexico City, Mexico.

The ideal candidate will have 4-7 years of relevant experience and a strong understanding of ITIL processes and principles. This role involves overseeing service delivery processes, coordinating resources, managing client relationships, and resolving technical issues.

**Responsibilities:**

  • Manage and oversee service delivery processes, including incident management, problem management, request management, change management, service level management, and configuration management.
  • Coordinate resources, manage client relationships, resolve disputes, and handle technical resolutions while communicating at various levels during service engagements.


**Requirements:**
  • 4-7 years of relevant experience.
  • Undergraduate degree or equivalent combination of education and work experience.
  • Basic written and verbal communication skills.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Travel, including overnight domestic or international trips, may be required.


We offer a competitive salary range of $80,000 - $120,000 per year, based on experience. If you are a motivated and organized individual with excellent communication skills, please apply for this exciting opportunity.

About Ntt Data, Inc.:
Ntt Data, Inc. is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.

We are an equal opportunity employer and welcome applications from all qualified candidates. Please note that we endeavor to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please let us know.

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