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Project Management Office
hace 2 meses
Ribbon Communications is seeking a seasoned Project Management Office (PMO) Leader to oversee and coordinate solution deployment projects. The PMO lead will collaborate primarily with internal project stakeholders and the professional services deployment teams to ensure that the projects meet customer expectations for schedule, resourcing, and reporting.
The PMO lead will track, monitor, and report on overall program status, risks, issues, and dependencies.
Key Responsibilities- Process Standardization: Train and mentor the Ribbon services team to ensure all projects and programs align with common processes.
- Project Management Consistency: Work with Ribbon project managers and Ribbon professional services team to ensure consistent project management processes across all projects and lead cross-project reporting.
- Communication and Reporting: Provide regular communications/reporting to internal cross-functional teams about specific projects and programs.
- Mentorship and Training: Mentor internal Ribbon resources to ensure alignment with project management processes.
- Process Improvement: Provide tools and resources that help employees understand and use best practices in project management. Encourage continuous improvement processes in the organization's projects and programs, and in the program management office.
- Project Execution: Directly run some projects and programs.
- Performance Metrics: Establish appropriate KPIs to monitor the effectiveness of all projects and programs.
- Program Oversight: Communicate to management any structural hurdles that affect the overall program.
- Education: Bachelor's degree in Telecommunication, Information Technology, Computer Science, Engineering, and/or applicable industry experience.
- Project Management Experience: At least 2 years of hands-on experience as a customer-facing Project Manager in a highly technical, fast-paced environment.
- Technical Knowledge: At least 2 years of technical knowledge/experience with implementing project management practices leveraging structured project management software (Note: MS Excel is not considered a structured project management software).
- Soft Skills: Excellent communication, presentation, and interpersonal skills, and the ability to work effectively with diverse and remote teams.
- Technical Skills: Strong computer literacy including MS Office and structured project management software (Smartsheet, Wrike, etc.).
- Delivery Process Experience: Experience with delivery processes related to field deployments technology solutions.
- Smartsheet Experience: Experience with Smartsheet.
Ribbon Communications is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.
