Customer Service Representative
hace 3 semanas
Transforming Industries with Excellence
We are seeking a highly skilled Customer Service Representative to join our team at Siemens, S.A. de C.V. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing complex inquiries, and resolving customer-facing problems in a timely and accurate manner.
Key Responsibilities:
- Respond to and resolve customer inquiries and issues via phone, email, and web-based platforms.
- Provide complex order information and efficient service to customers.
- Investigate and resolve customer complaints in a professional and courteous manner.
- Perform order tracking, price quoting, and scheduling/rescheduling of customer orders.
Requirements:
- Associates degree in a related field or equivalent experience.
- 2+ years of practical customer support experience.
- Demonstrated ability to address customer inquiries and escalations.
- Logical reasoning, situational awareness, and time management skills.
- High level of professionalism and excellent customer service skills.
Preferred Qualifications:
- Knowledge of SAP, CRM systems, and quotation tools.
- 2+ years of customer support experience in industrial, construction, mechanical, and/or electrical industries.
- Effective verbal communication skills when speaking directly with customers.
Siemens is an Equal Opportunity Employer
We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state, or local law.
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