Customer Service Representative

hace 1 mes

Zapopan, Jalisco, México Farmer & Wright, PLLC A tiempo completo
Job Title: Bilingual Appointment Setter/Customer Service Specialist

The ideal candidate will possess outstanding customer service skills, allowing them to create a welcoming atmosphere for prospective clients. High-level listening skills are also necessary to gain a thorough understanding of claims. Additionally, the candidate should have demonstrated interviewing skills to determine which questions to ask to gather more information. Strong written and oral communication skills are required to explain next steps and compose client profiles for attorneys.




  • Interviewing prospective clients by phone and email to become familiar with their cases.
  • Conducting basic research to investigate whether prospective clients' claims have merit.
  • Evaluating prospective clients' claims to determine whether they're in line with the areas of practice and experience of the firm.
  • Scheduling initial consultation appointments with attorneys for promising potential candidates.
  • Onboarding new clients by filling out intake forms, harvesting data.
  • Entering client information into different platforms.
  • Performing administrative support tasks as assigned.
  • Receiving Inbound calls for potential new clients.
  • Making/Taking outbound/inbound calls to warm leads.
  • Building relationships with the potential new clients, following the 11-step structure of a call.
  • Setting up appointments with the attorneys.
  • Rescheduling and canceling appointments when needed.
  • Connecting the consultations through Zoom with the attorneys.


Requirements and Skills:


  • Customer service skills to make prospective clients feel welcome.
  • High-level listening skills to gain a thorough understanding of claims.
  • Demonstrated interviewing skills to know which questions to ask to gather more information.
  • Strong written and oral communication skills to explain next steps and compose client profiles for attorneys.
  • Basic understanding of various legal specialties to evaluate the suitability of your firm and recommend other firms as needed.
  • Organizational skills to keep track of prospective clients' contact and case information.
  • Multitasking ability to move quickly from one inquiry to another.
  • Knowledge of word processor, spreadsheet, email, and database software.
  • High School Diploma.
  • Computer Skills.


We Offer:


  • Competitive salary.
  • Bonuses.
  • Legal Mexican benefits.
  • 20 days of Christmas Bonus.
  • Food Pantry.
  • Floating Day.


About Our Firm:

Farmer & Wright, PLLC is a rapidly growing cutting-edge law firm seeking a Bilingual Appointment Setter/Customer Service Specialist to join our team. As a representative of our firm, you will be responsible for creating a welcoming atmosphere for prospective clients, evaluating their claims, and scheduling initial consultation appointments with attorneys. If you possess excellent customer service skills, strong written and oral communication skills, and a basic understanding of legal specialties, we encourage you to apply for this exciting opportunity.

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