HR Services Agent: Process Expert
hace 3 semanas
KONE is a leading provider of elevator and escalator solutions, serving customers in over 100 countries.
Our team is passionate about delivering innovative and efficient solutions that exceed our customers' expectations.
Salary Range:The estimated annual salary for this position is between $45,000 - $65,000 depending on experience and qualifications.
Job Description:We are seeking a highly motivated HR Services Agent to join our team at KONE Mexico S.A. de C.V. in Mexico City.
This role will be responsible for guiding employees through HR processes, ensuring process compliance and controls are applied to each transaction, and analyzing transaction requests provided by units and contacts the right stakeholders for additional information or approval.
The successful candidate will have excellent communication skills, a customer-focused mindset, and advanced English skills.
You will execute transactions related to operational processes within HR, answer employee queries, and ensure process compliance and controls are applied to each transaction.
The ideal candidate will have a Bachelor's degree in Psychology, Business Administration, or a relevant field, with 2 years of experience in HR activities.
Key Responsibilities:- Process transaction requests, resolve process-related inquiries, and provide user support for HR tools.
- Minimize work for other tiers by routing requests throughout the process.
- Validate documentation before asking clarification from requestors.
- Contact the right stakeholders in HR teams for additional help, review, or approval steps.
- Clearly communicate required process steps from the HR team side.
- A competitive salary range.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
We're looking for a detail-oriented and organized individual who can work independently and collaboratively as part of a team.
If you have a passion for HR and a commitment to delivering exceptional service, we encourage you to apply for this exciting opportunity.
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