Human Resources Specialist

hace 1 mes


Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

Key Responsibilities:

As our HR Services Agent, you will be responsible for guiding employees through HR transactions and answering their questions.

Transaction Execution:

Executes HR transactions, ensuring compliance and controls are applied. Analyzes transaction requests and contacts stakeholders for additional information or approval.

Customer Support:

Provides phone support and resolves process-related inquiries. Minimizes work for other teams by sending sub-requests and following up on their completion.

Knowledge and Quality:

Maintains a knowledge base and secures that every request is logged. Works according to guidelines to meet set SLAs and quality targets.

Requirements:

  • Bachelor's degree in Psychology, Business Administration, or relevant field.
  • 2 years of experience in HR activities.
  • Advanced English skills.
  • Customer service mindset.

About the Role:

This role is part of KONE HR Operations processes. The HR Services Agent will ensure process compliance and controls are applied to each transaction.



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