Human Resources Specialist
hace 1 mes
Key Responsibilities:
As our HR Services Agent, you will be responsible for guiding employees through HR transactions and answering their questions.
Transaction Execution:
Executes HR transactions, ensuring compliance and controls are applied. Analyzes transaction requests and contacts stakeholders for additional information or approval.
Customer Support:
Provides phone support and resolves process-related inquiries. Minimizes work for other teams by sending sub-requests and following up on their completion.
Knowledge and Quality:
Maintains a knowledge base and secures that every request is logged. Works according to guidelines to meet set SLAs and quality targets.
Requirements:
- Bachelor's degree in Psychology, Business Administration, or relevant field.
- 2 years of experience in HR activities.
- Advanced English skills.
- Customer service mindset.
About the Role:
This role is part of KONE HR Operations processes. The HR Services Agent will ensure process compliance and controls are applied to each transaction.
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