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HR Service Representative, Operations Expert
hace 2 meses
At Zebra, we're redefining the work of tomorrow for organizations and their employees. As an HR Service Representative, you'll play a vital role in delivering exceptional support to our team members.
About the RoleThe HR Service Representative II is responsible for providing expert guidance to employees on company benefits, policies, and procedures. This is a hybrid role that requires excellent communication skills, a customer-centric approach, and the ability to navigate multiple systems and software applications.
- Serve as the first point-of-contact for employee inquiries and provide timely, accurate information.
- Maintain a working knowledge of HR processes and procedures to address complex questions and issues.
- Collaborate with payroll and benefit departments, subject matter experts, and other teams to resolve employee problems.
- Utilize various HR systems, including ServiceNow, ADP, and Oracle Cloud, to answer employee queries.
- Diligently document all communication within the HR Service Center's case management software application.
- Proactively identify opportunities for process improvements and engage with senior HR Service Members to drive change.
This role involves:
- Providing exceptional customer service and support to employees via email, phone, and in-person interactions.
- Maintaining accurate and up-to-date employee records, including ensuring data integrity and performing regular audits.
- Administering key HR processes, such as starter and leaver processes, contractual amendments, and rewards administration.
- Preparing and managing offer letters, coordinating acceptances, and tracking key activities.
- Supporting internal and external audits by collecting and preparing supporting documents.
To succeed in this role, you'll need:
- A high school diploma or equivalent; a degree is a plus.
- A minimum of 2 years of experience in a customer-facing environment, preferably with ServiceNow and HR experience.
- Excellent verbal and written communication skills.
- A professional and friendly attitude, with the ability to develop rapport with employees through various channels.
- The capacity to independently execute action plans following documented policies and procedures.
- Ability to manage multiple priorities and adapt to change within a fast-paced business environment.
We provide a competitive salary of $65,000 - $85,000 per year, based on experience and location. As a valued member of our team, you'll enjoy:
- A dynamic and innovative work environment.
- Ongoing training and development opportunities.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous paid time off policy and flexible work arrangements.
