Service Desk Analyst
hace 2 semanas
At Travel + Leisure Co., our mission is simple: to put the world on vacation. As a Junior Service Desk Analyst, you will be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team. This role involves managing all interactions through request management, installing software, L1 troubleshooting, remote management, escalation, and priority management, while providing an exceptional customer experience.
Key Responsibilities:
- Provide L1 Support through all business interactions in accordance with IT Global Policies & Procedures
- Resolve L1 incidents within given SLAs
- Meet KPIs outlined
- Collaborate with L2 and L3, Incident Management Teams
- Build and document IT procedures for training purposes (Knowledge Base Management)
- Provide remote IT training for new and current staff and systems
- Work on special projects as assigned from the Service Desk Manager
Key Position Criteria:
- A committed team player that will take control of all tasks assigned to them
- Bi-lingual – Fluent Spanish & English
- Impeccable client manner & "Count on me" work ethic
- IT skills/experience preferably but not essential
- A hands-on, problem-solving, "can-do" attitude
- Excellent customer service skills
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Service Desk Analyst
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Service Desk Analyst
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Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo{"h1": "Service Desk Analyst", "p": "At Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team. Your tasks will include phone, email, self-service, chat...
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Global Service Desk Analyst
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Service Desk Operations Specialist
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Ciudad de México, Ciudad de México Tata Consultancy Services A tiempo completo**Service Desk Analyst Role****Job Summary:**We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving their issues efficiently, and ensuring a high level of customer satisfaction.**Key...
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Global Service Desk Analyst
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Global Service Desk Analyst Position
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Travel + Leisure Co. Service Desk Analyst Position
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Career Opportunity: Analyst, Service Desk
hace 4 semanas
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoWe Put the World on VacationAt Travel + Leisure Co., our mission is to create exceptional experiences for travelers worldwide. As an Analyst, Service Desk (MEX), you will be part of a team that delivers innovation and growth, shaping the future of leisure travel.Where Memories Start with YouHospitality is at the heart of our company. We strive to deliver...
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Service Desk Operations Specialist
hace 2 semanas
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Vacation Ownership Expert
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Service Desk Specialist
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Ciudad de México, Ciudad de México Wipro Limited A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Specialist to join our team at Wipro Limited. As a Service Desk Specialist, you will be responsible for resolving, maintaining, and managing client software, hardware, and network-related issues. Your primary goal will be to ensure timely response to all tickets raised by clients, while maintaining...
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Service Desk Professional
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Service Desk and Field Services Coordinator
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Ciudad de México, Ciudad de México Edenred A tiempo completoJob DescriptionWe are looking for a Service Desk and Field Services Coordinator to join our Global Technology Americas team in Edenred. As a key member of our team, you will be responsible for coordinating service desk and field services operations, working closely with end-users, and ensuring the delivery of high-quality IT services.Mission:The Service Desk...
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Customer Support Specialist
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Service Desk Specialist
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Service Desk Specialist
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Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a skilled Service Desk Specialist to join our team at Marriott International, Inc. As a Service Desk Specialist, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesOrganize and process guest check-ins and check-outs, adapting to any...