Operations Director

hace 6 días


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

Overview: Marriott International, Inc is a leading hospitality company with a commitment to excellence. We are seeking an experienced Operations Director to join our team.

Salary: $60,000 - $80,000 per year

Job Description: As an Operations Director, you will be responsible for assisting in the execution of hotel operations, managing staff, and improving guest and employee satisfaction to maximize financial performance. You will ensure that standards and procedures are followed and lead specific teams to meet property goals.

Required Skills and Qualifications: To be successful in this role, you will need a high school diploma or GED and 4 years of experience in guest services, front desk, housekeeping, or related areas. Alternatively, you may have a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 2 years of experience in guest services, front desk, housekeeping, or related areas.

Key Responsibilities:

Leading Operations Team:

  • Translate goals to team members and create a property environment that emphasizes motivation and service.
  • Understand employee and guest satisfaction results and lead by example.

Managing Property Operations:

  • Follow property-specific second effort and recovery plans.
  • Publish guest satisfaction results and take proactive approaches with employee concerns.

Managing Guest Experience:

  • Provide excellent customer service and take proactive approaches with guest concerns.
  • Ensure all team members meet hospitality requirements.

Benefits: As an Operations Director at Marriott International, Inc, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.

Join Our Team: At Marriott International, Inc, we empower our guests and team members to provide a guest experience that goes above and beyond. We're looking for achievers who are passionate about service, enjoy being part of a small team, and love learning and improving. Join our global team and become the best version of yourself.



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