Hotel Operations Director

hace 1 mes


Ciudad de México, Ciudad de México Rosewood Hotel Group A tiempo completo

**Job Summary**

We are seeking an experienced Hotel Operations Director to join our team at Rosewood Mandarina in Nayarit, Mexico. As a key member of our executive committee, you will be responsible for developing and implementing hotel-wide strategies that deliver exceptional guest experiences and drive business results.

**Key Responsibilities**

Develop and execute operational strategies aligned with the hotel's business goals, ensuring seamless execution and effective communication across all departments.

Lead by example, modeling excellent service behaviors and promoting a culture of excellence among team members.

Work closely with management to establish and maintain high standards, driving continuous improvement and innovation throughout the hotel.

Foster strong relationships with corporate officers, owners, and stakeholders, providing timely insights and recommendations to inform business decisions.

Ensure compliance with regulatory requirements, laws, and safety standards, maintaining a safe and healthy work environment for all employees.

Collaborate with HR to develop and implement policies, procedures, and training programs that support employee development and retention.

Maintain accurate records, analyze reports, and provide actionable insights to inform strategic decisions and drive business growth.

**Requirements**

A minimum of 10 years' experience in hotel operations, with at least 5 years at the executive level, preferably in multiple divisions of hotel operations.

Prior experience working in union properties is highly desirable.

Strong knowledge of overall hotel operations, general business systems, and relevant hotel programs (OPERA, Micros, HotSOS).

Excellent analytical, problem-solving, and leadership skills, with the ability to communicate effectively with all levels of staff and stakeholders.

A bachelor's degree or equivalent work experience is required.

**Estimated Salary:** $120,000 - $180,000 per year, depending on experience and qualifications.



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