Customer Support Team Supervisor

hace 3 semanas


Ciudad de México, Ciudad de México Samsara A tiempo completo

About Our Team:

Samsara is a pioneering company in the Connected Operations Cloud, serving organizations that rely on physical operations to harness IoT data and develop actionable insights. Our team helps improve safety, efficiency, and sustainability in global industries, including agriculture, construction, field services, transportation, and manufacturing.

Our Opportunity:

We are seeking a highly skilled supervisor to lead our Level 1 Customer Support team. As a key member of our team, you will be responsible for coaching and mentoring team members, handling customer escalations, and overseeing the team's productivity. Your primary goal is to empower your team to deliver fast, consistent, and world-class customer support.

Key Responsibilities:

  • Monitor and manage incoming contact channels (phone, email, chat) and agent status to ensure adequate coverage.
  • Maintain schedules, monitor time-off requests, and report time for FTEs and contract workers.
  • Train, coach, and educate Level 1 agents to meet the highest standards for customer support.
  • Conduct regular ticket audits and reviews, practicing active coaching daily.
  • Collaborate with Supervisors, Training/Enablement, Workforce Management, and Support Operations Leadership to plan and execute structured education.
  • Respond to Tier 1 questions and escalations, working with management to resolve issues when needed.
  • Think strategically about process improvements and answer customer-facing calls to stay up-to-date with customers and the team.
  • Champion Samsara's cultural principles, including Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team.
  • Lead an inclusive, engaged, and high-performing team, and may be required to work after-hours or weekends.

Requirements:

  • 1+ years of leadership experience in a high-volume contact center support environment.
  • Strong understanding of Behavioral-Based Coaching Model and performance management for FTEs and contingent workforces.
  • Experience in problem-solving and troubleshooting, exercising mature judgment.
  • Superior customer-facing skills, representing Samsara with strategic accounts and partners.
  • BA/BS or equivalent work experience required; Spanish and/or French language proficiency a plus.


  • Ciudad de México, Ciudad de México Samsara A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Support Supervisor to join our team. As a key member of our support team, you will be responsible for leading a team of customer support specialists, providing coaching and guidance to ensure exceptional customer experiences.As a Customer Support Supervisor, you will be responsible...


  • Ciudad de México, Ciudad de México Samsara A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Supervisor to lead our Level 1 Customer Support team. As a key member of our support team, you will be responsible for coaching and mentoring your team members, handling customer escalations, and overseeing the day-to-day operations of the team.Key ResponsibilitiesManage and monitor incoming...


  • Ciudad de México, Ciudad de México Cozymeal A tiempo completo

    About CozymealCozymeal is a leading global marketplace that connects customers with culinary experiences and products. Our platform offers a wide range of services, including cooking classes, private chef experiences, culinary tours, and more.Job DescriptionWe are seeking a highly experienced Customer Support Team Lead to join our operations team. As a key...


  • Ciudad de México, Ciudad de México OpenTable A tiempo completo

    About OpenTableWith a strong presence in the hospitality industry, OpenTable is a leading platform that connects diners with restaurants. Our mission is to provide exceptional dining experiences for millions of customers worldwide.About the RoleWe are seeking an experienced Customer Support Supervisor to lead our team of CSRs. The successful candidate will...


  • Ciudad de México, Ciudad de México Xe A tiempo completo

    We are seeking an exceptional Customer Support Team Lead to join our team at Xe. In this role, you will be responsible for leading our customer support team and driving a high-performance culture.**Key Responsibilities**:- Take ownership of complex customer queries and provide resolutions while escalating sources of customer friction to the Head of Client...


  • Ciudad de México, Ciudad de México Cozymeal A tiempo completo

    At Cozymeal, we're on a mission to connect people through culinary experiences. As a Customer Support Team Lead, you'll play a crucial role in ensuring our customers have an exceptional experience with our platform.Key Responsibilities:Lead and manage a team of customer support associates to provide timely and effective support to our customers.Set and track...


  • Ciudad de México, Ciudad de México Cozymeal A tiempo completo

    We are seeking a highly experienced Customer Support Team Lead to join our team at Cozymeal. In this role, you will be responsible for leading a team of customer support associates and ensuring that all customer inquiries are handled efficiently and effectively.About the RoleThis is an exciting opportunity to join a fast-paced and dynamic operations team...


  • Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's Corporate Sector division is seeking a Technical Support Supervisor to lead the Customer Care Technical Support Center in Queretaro, Mexico.**Key Responsibilities:**- Provide direction and manage day-to-day functions of the Customer Care Technical Support Center.- Work closely with support management in various Eaton Care support locations, including...


  • Ciudad de México, Ciudad de México VusionGroup A tiempo completo

    Job Title: Customer Support ManagerWe are seeking a highly skilled and experienced Customer Support Manager to join our team at VusionGroup. As a Customer Support Manager, you will be responsible for leading a team of support specialists and ensuring that our customers receive exceptional support and service.Key Responsibilities:Lead a team of support...


  • Ciudad de México, Ciudad de México Ceridian A tiempo completo

    About the OpportunityThe Customer Support Team Lead will oversee day-to-day operations and personnel striving for maximum efficiency and cost-effectiveness while providing exceptional service to our customers. This role requires an organized, reliable, results-driven professional with excellent customer service and communication skills.Key...

  • Customer Support Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México VusionGroup A tiempo completo

    Job Title: Customer Support ManagerAbout the Role:We are seeking a highly skilled and experienced Customer Support Manager to join our team at VusionGroup. As a Customer Support Manager, you will be responsible for leading our customer support team and ensuring that our customers receive exceptional service.Key Responsibilities:Manage and lead a team of...


  • Ciudad de México, Ciudad de México Ki Industries A tiempo completo

    **Customer Support Specialist at Ki Industries****About Ki Industries****About the Job**We are seeking a highly skilled Customer Support Specialist to join our team at Ki Industries. As a key member of our customer service team, you will play a crucial role in providing exceptional service to our existing customer base by working closely with various...

  • Customer Support Director

    hace 4 semanas


    Ciudad de México, Ciudad de México Abb A tiempo completo

    **Customer Support Director**:At ABB, we are embarking on a journey to drive diversity and inclusion across all dimensions. As a Customer Support Director, you will be responsible for the full strategic planning and operating responsibility for the spare parts organization based in San Luis Potosi, Mexico. You will coordinate and advise with the customer...


  • Ciudad de México, Ciudad de México Hootsuite A tiempo completo

    About the RoleWe’re looking for a skilled Customer Support Advocate to join our team at Hootsuite!Why This Role MattersAs a Customer Support Advocate, you’ll play a critical role in helping our customers succeed on social media. You’ll be the first point of contact for many of our customers, providing timely and effective support to resolve their...


  • Ciudad de México, Ciudad de México Verifone A tiempo completo

    About the RoleAs a Technical Support Team Lead at Verifone, you will be responsible for leading and developing a team of Helpdesk Technical Support agents. Your primary goal will be to enhance their skills and abilities, ensuring they can effectively resolve customer concerns and provide a positive experience.Key ResponsibilitiesLead and develop a team of...


  • Ciudad de México, Ciudad de México Lionbridge A tiempo completo

    Job Title: Customer Support SpecialistLocation: Mexico City, MexicoEmployment Type: Full-Time On-SiteCompany: Lionbridge GamesAbout Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise.**Job Summary**:We are seeking a highly...


  • Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

    253 KONE Mexico S.A. de C.V. is seeking a highly skilled Customer Service Team Lead to oversee the workflow of the Customer Center.The ideal candidate will have at least 5 years of experience as a Call Center Supervisor and a Bachelor's degree in administration, Engineering or related.Responsibilities will include:Providing training and feedback to...


  • Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

    Job Title: Customer Service Team LeadLocation: Mexico, en-USEstimated Salary: 230,000 MXN - 280,000 MXN per yearAbout the Job:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at KONE Mexico S.A. de C.V.As a Customer Service Team Lead, you will be responsible for overseeing the workflow of our customer center,...


  • Ciudad de México, Ciudad de México OpenTable A tiempo completo

    About the Role:We are seeking a highly skilled Customer Support Representative to join our team at OpenTable. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, answering complex questions, and resolving issues in a timely and professional manner.Key Responsibilities:Provide outstanding...


  • Ciudad de México, Ciudad de México Capital Recruit A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products.