Customer Support Specialist
hace 6 días
Job Title: Customer Support Specialist
Location: Mexico City, Mexico
Employment Type: Full-Time On-Site
Company: Lionbridge Games
About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise.
**Job Summary**:
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our players, resolving technical issues, and ensuring a positive gaming experience.
**Key Responsibilities**:
- Respond to player inquiries, concerns, and technical issues with a focus on delivering outstanding customer support.
- Assist players with game-related questions, troubleshooting, and account issues.
- Maintain a polite and professional tone in all interactions, showing empathy and understanding towards player concerns.
- Collaborate with the team to escalate complex issues and ensure timely resolution.
- Document and report recurring player issues to the senior support team.
- Contribute to the development of player support resources, such as FAQs and tutorials.
- Stay informed about game updates, changes, and known issues to provide accurate information.
**Requirements**:
- Strong communication and interpersonal skills.
- Passion for gaming and a good understanding of game mechanics.
- Ability to learn quickly and adapt to changing support needs.
- Basic technical proficiency and the ability to troubleshoot common gaming issues.
- High school diploma or equivalent; relevant certifications or coursework is a plus.
**Compensation**:
18,000.00 MXN/Monthly
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