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Patient Access Coordinator

hace 2 meses

Xico, México Novartis A tiempo completo
About the Role

Novartis Corporate Center Mexico City is a strategic hub that brings together expert capabilities and talent across functionalities, driving the business forward.

The Data Intake Specialist will support the patient journey team by verifying various data sources and transcribing the information into the PSC's customer relationship management system.

This role is critical to starting the process of helping patients gain access to our products and programs.

Main Responsibilities
  • Review source documents such as faxed patient service request forms.
  • Accurate and timely data entry of source documents (within key performance indicators).
  • Review source documents for Potential Adverse Event identification and reporting.
  • Follows quality control processes to ensure data integrity; flags trends and communicates insights with supervisor.
  • Participates in activities that improve department operations and/or support to the department for quality improvements.
  • Other special projects as assigned.
Requirements
  • Bachelor's or post-secondary education (certificate program, associate degree).
  • 1-2 years of general office experience or equivalent training.
  • Minimum of 6 months of data entry/computer experience in an office or healthcare related environment.
  • Network computer system and personal computer proficiency; office copier, scanner, FAX machine, miscellaneous office equipment.
  • Strong verbal and written communication skills, attention to detail, and interpersonal skills.
  • Proficient in MS Outlook and basic MS Office tools (Word).
  • Experience working with Salesforce CRM is desirable.
  • English fully proficient.