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Client Operations Manager

hace 2 meses

Xico, México Sur A tiempo completo

About Sur

Sur is a dynamic and innovative company that specializes in delivering exceptional client experiences. We are a team of dedicated professionals who are passionate about building strong relationships with our clients and helping them achieve their goals.

Job Summary

We are seeking a highly skilled and experienced Client Operations Manager to join our team. As a Client Operations Manager, you will be responsible for developing and implementing standard operating procedures to streamline agency operations, building and maintaining deep, lasting client relationships, and acting as the primary point of contact for your portfolio of clients.

Key Responsibilities

  • Develop and implement standard operating procedures (SOPs) to streamline agency operations
  • Build and maintain deep, lasting client relationships
  • Act as the primary point of contact for your portfolio of clients, ensuring high responsiveness
  • Lead bi-weekly check-ins to provide updates, gather feedback, and brainstorm growth strategies
  • Understand clients' businesses and meet their lead-generation expectations
  • Ensure timely delivery of services and proactively identify and resolve any issues
  • Create a referral culture where satisfied clients are eager to share their positive experiences
  • Collaborate with the team to improve client onboarding, service delivery, and overall client experience
  • Understand the target audience and segment it effectively
  • Follow industry best practices for deliverability and compliance
  • Continually optimize campaigns for lasting performance
  • Monitor and analyze campaign performance
  • Monitor campaign analytics to ensure optimal deliverability and engagement
  • Analyze campaign responses to refine audience targeting
  • Generate new strategies based on insights to keep campaigns fresh and compelling
  • Identify opportunities for process improvements, efficiency gains, and client growth
  • Monitor key performance indicators (KPIs) related to client success and operational efficiency
  • Train and mentor team members to ensure consistent quality and adherence to best practices

Requirements

  • Efficiency in producing significant output with minimal wasted effort
  • Experience in client-facing roles
  • Strong work ethic with a track record of working hard
  • Adaptability to quickly adjust to changing priorities and conditions
  • Commitment to follow through on verbal and written agreements
  • Proactivity in taking initiative and bringing new ideas to the company
  • Honesty, integrity, and ability to maintain trust and confidence
  • Coachability and openness to feedback
  • Generosity in keeping the big picture in mind and being willing to give
  • Experience in project management, client service, and operations
  • Highly organized and detail-oriented
  • Experience using Clay and SmartLeads is a must
  • Previous experience working at an agency is a huge plus

Benefits

  • Position: Client Operations Manager
  • Salary Range: $1000 - $1500 USD
  • Payment Frequency: Monthly
  • Type of Contract: Independent Contractor

Requirements

Only CVs in English will be considered to participate in the process.