Hospice Clinical Services Director

hace 5 días

Ciudad de México, Ciudad de México Luminary Hospice A tiempo completo
Job Summary

The Director of Clinical Services (RN) is responsible for the overall direction of hospice clinical services at Luminary Hospice. This role establishes, implements, and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.

Key Responsibilities
  1. Leadership and Oversight: Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel.
  2. Guidance and Counseling: Provides guidance and counseling to coordinators and Clinical Services Manager to assist them in continually improving all aspects of hospice care services, provided through organization personnel.
  3. Team Management: Assists Clinical Services Manager in managing clinical teams and planning.
  4. Patient Care: Provides help in assessment, planning, implementation, and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
  5. Financial Management: Assists the Executive Director/Administrator in the preparation and administration of the organization's budget.
  6. Operational Analysis: Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues, or expenses.
  7. Performance Evaluation: Evaluates performance of Clinical Services Manager.
  8. Staff Development: Assists Clinical Services Manager to develop skills and techniques in evaluating the performance of clinicians and supportive care staff.
  9. Human Resources: Hires, evaluates, and terminates organization personnel.
  10. Record Keeping: Oversees the maintenance of patient clinical records, statistics, reports, and records for purposes of evaluation and reporting of organization activities.
  11. Compliance: Assures proper maintenance of clinical records in compliance with local, state, and federal laws.
  12. Inventory Management: Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
  13. Training and Development: Develops, implements, and evaluates the orientation program for new organization personnel. Responsible for orientation of new organization personnel, directly or delegated.
  14. Education and Training: Plans and implements in-service and continuing education programs to meet education and training needs of organization personnel.
  15. Performance Improvement: Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Assures for the quality and safe delivery of hospice services provided through the Organization.
  16. Goal Development: Assists in the development of organization goals. Develops, recommends, and administers Organization policies and procedures.
  17. Compliance and Accreditation: Assures compliance with all local, state, and federal laws regarding licensure and certification of organization personnel and maintains compliance to the CHAP Home Care standards.
  18. Professional Development: Informed about changes in the field of nursing and hospice care, shares information with appropriate organization personnel.
  19. Community Outreach: Promotes hospice referrals in the health care community.
  20. Executive Leadership: In the absence of the Executive Director/Administrator, the Clinical Director will become the acting Executive Director/Administrator and will be vested with authority to act on behalf of the Executive Director/Administrator.
  21. Additional Responsibilities: Perform other duties as assigned by the Executive Director/Administrator.
Requirements and Qualifications

Bachelor's degree in nursing is required. Master's degree in nursing or related healthcare field is preferred. Maintains an active nursing license that is in good standing in the state of Michigan. Maintains an active CPR certification. At least 5-7 years of experience in healthcare management, hospice, or palliative care and/or training in end-of-life care is preferred. At least 2-5 years of experience with Medicare Hospice Certification as well as CHAP guidelines is preferred. Knowledge of hospice care and the services provided to patient and family/caregiver through an interdisciplinary group is required. Proficient in MS Office applications and ability to learn department and job-specific software systems is required. Demonstrate organizational skills. Demonstrate effective verbal and written communication skills. Demonstrate analytical skills when problem-solving. Demonstrate high attention to detail and a high degree of accuracy.

Core Competencies
  • Communication: Demonstrate knowledge to reply and receive information to and from others.
  • Customer Service: Works with customers to assess their needs in an effort to meet/exceed requirements and expectations
  • Emotional Intelligence: Demonstrates knowledge on how to manage oneself and how to interact successfully with others.
  • Time Management: Demonstrate ability to manage your time productively and efficiently.

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