Senior Technical Support Specialist
hace 3 semanas
Job Summary
We are seeking a highly skilled Senior Technical Support Analyst to join our Global Support team. As a key member of our team, you will be responsible for providing technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to drive business growth.
Key Responsibilities
- Investigate and resolve customer issues reported through our ticketing system
- Manage SQL Server to replicate customer issues as needed
- Support the entire technical side of our product, including integrations, performance issues, portals, and other modules
- Work closely with R&D, Product Management, and Services teams on software defects, enhancement requests, and consulting issues
- Meet departmental goals, including response times, customer satisfaction levels, and knowledgebase contributions
- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization
Requirements
- SQL skills and an understanding of relational database systems
- Exposure to object-oriented programming
- Prior experience working in a customer support environment explaining product/technical information
- English speaking skills
- Customer facing experience
About Infor
Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
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