Senior Technical Support Specialist

hace 3 semanas


Xico, México Infor A tiempo completo

Job Summary

We are seeking a highly skilled Senior Technical Support Analyst to join our Global Support team. As a key member of our team, you will be responsible for providing technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to drive business growth.

Key Responsibilities

  • Investigate and resolve customer issues reported through our ticketing system
  • Manage SQL Server to replicate customer issues as needed
  • Support the entire technical side of our product, including integrations, performance issues, portals, and other modules
  • Work closely with R&D, Product Management, and Services teams on software defects, enhancement requests, and consulting issues
  • Meet departmental goals, including response times, customer satisfaction levels, and knowledgebase contributions
  • Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization

Requirements

  • SQL skills and an understanding of relational database systems
  • Exposure to object-oriented programming
  • Prior experience working in a customer support environment explaining product/technical information
  • English speaking skills
  • Customer facing experience

About Infor

Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems.



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