Customer Service Representative
hace 1 mes
At Electro Componentes De México S.A. De C.V., we are seeking a highly skilled Custumer Service Representative - Demand Management Expert to join our team. This role is an exciting opportunity to provide exceptional customer support and play a key part in the success of our business.
About the JobThis is a challenging and rewarding position that requires strong analytical skills, excellent communication abilities, and a passion for delivering outstanding customer service. As a Customer Service Representative - Demand Management Expert, you will be responsible for managing customer shipments, maintaining demand forecasts, and analyzing customer demands for errors and changes.
You will work closely with various departments, including Production, Shipping, Materials, and other teams, to respond to customer inquiries or issues in a timely manner. Your goal will be to develop inventory, production, and delivery plans for our customers, ensuring maximum satisfaction and business continuity.
Responsibilities- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
- Analyzing customer demands for errors and changes, taking ownership of customer needs and ensuring communication internally and externally
- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped, including working after standard shifts for expedites and tracking
- Working with Production, Shipping, Materials, and other departments to respond to customer inquiries or issues in a timely manner
- Developing inventory, production, and delivery plans for our customers
- Serving as the
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