Support Engineer I

hace 1 mes

Xico, México Jda Software A tiempo completo
Job Description

Job Title: Support Engineer I

Job Summary:

We are seeking a highly skilled Support Engineer I to join our team. As a Support Engineer I, you will be responsible for providing excellent customer experience and solution support to our customers. You will work closely with our internal teams and partners to resolve customer cases, improve service quality, and adopt new technologies.

Key Responsibilities:

  • Provide seamless application support to our customers, resolving customer cases with low to medium severity, and occasionally high or critical cases.
  • Display end-to-end ownership and resolve internal proactive monitoring cases generated by our internal tools.
  • Attend case quality training and ensure adherence to SLA/SLO and quality practices.
  • Obtain customer satisfaction by displaying ownership, engagement, and pro-activeness.
  • Work closely with our internal teams and partners to resolve customer cases and improve service quality.
  • Develop a service mindset by constantly displaying customer-centricity and ownership.
  • Seek regular performance feedback and work on self-development.
  • Proactively identify learning opportunities and contribute to Knowledge Centered Support (KCS) by creating quality articles and leveraging existing articles to provide faster resolution to solution issues.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 1-3 years of relevant experience in IT, preferably in supply chain.
  • Customer-oriented and driven by customer success.
  • Excellent problem-solving skills.
  • Good communication skills (verbal and written).
  • Good interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Ability to learn and adapt quickly to new technologies.
  • Strong analytical and troubleshooting skills.

What We Offer:

We offer a dynamic and collaborative work environment, opportunities for growth and development, and a competitive compensation package.

Our Values:

We value collaboration, respect, and a great work-life balance. We are a proven, passionate bunch of disruptors who are committed to delivering the best solutions and customer experiences on the planet.

Why Join Us:

Join our team and be part of a company that is changing the way businesses operate. We are a leader in digital supply chain and omni-channel commerce fulfillment, and we are looking for talented individuals who share our passion for innovation and customer success.

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