Service Desk Specialist

hace 5 días


Zapopan, Jalisco, México Hcltech A tiempo completo

At HCLTech, we're seeking a skilled Service Desk Specialist to join our team. As a key member of our support staff, you'll play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Route complex technical issues to internal support teams using knowledge base articles and best practices.
  • Collaborate with level 2 and 3 support staff to provide hardware, software, and network problem resolution.
  • Utilize excellent communication skills to articulate technical information to customers and internal stakeholders.
  • Develop and maintain a thorough understanding of our products and services to provide informed support.

Requirements:

  • 2-3 years of experience in a similar technical support role.
  • High school certificate or equivalent.
  • Excellent customer service skills, with a focus on empathy and active listening.
  • Strong written and verbal communication skills, with the ability to articulate complex technical information.
  • Proficiency in troubleshooting remote access issues and experience with Citrix, ServiceNow, Active Directory, and VPN connections.

What We Offer:

  • Direct hiring with a competitive salary.
  • Comprehensive benefits package, including life insurance, major medical expenses insurance, and savings fund.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Location: Zapopan, Jalisco, México (Andares)

Job Type: Full-time, Permanent

Salary: $10,000.00 - $15,000.00 per month



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