Service Desk Support Specialist

hace 5 días


Zapopan, Jalisco, México Intugo A tiempo completo

Job Summary

The Service Desk Support Specialist at Intugo is responsible for providing top-notch technical support services to our clients. This role involves investigating and resolving technical issues, analyzing problems, and recording resolutions for future reference.

Key Responsibilities

  • Investigate and troubleshoot technical issues reported by clients
  • Analyze problems and identify root causes
  • Develop and implement effective solutions to resolve technical issues
  • Record and document resolutions for future reference
  • Interact with clients to understand their technical needs and provide support

Requirements

  • Bachelor's degree in Information Technology or a related field
  • At least two years of experience in IT Service Desk
  • Proficiency in Windows 10 and 11, Office365 Portal
  • Knowledge of ITIL and TCP/IP protocols
  • Excellent verbal and written communication skills in English

Benefits

  • Competitive salary of $22,000 MXN per month, before tax
  • Comprehensive benefits package, including law and higher benefits
  • Opportunity to work with a dynamic and growing company


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