Service Desk Support Specialist
hace 5 días
Job Summary
The Service Desk Support Specialist at Intugo is responsible for providing top-notch technical support services to our clients. This role involves investigating and resolving technical issues, analyzing problems, and recording resolutions for future reference.
Key Responsibilities
- Investigate and troubleshoot technical issues reported by clients
- Analyze problems and identify root causes
- Develop and implement effective solutions to resolve technical issues
- Record and document resolutions for future reference
- Interact with clients to understand their technical needs and provide support
Requirements
- Bachelor's degree in Information Technology or a related field
- At least two years of experience in IT Service Desk
- Proficiency in Windows 10 and 11, Office365 Portal
- Knowledge of ITIL and TCP/IP protocols
- Excellent verbal and written communication skills in English
Benefits
- Competitive salary of $22,000 MXN per month, before tax
- Comprehensive benefits package, including law and higher benefits
- Opportunity to work with a dynamic and growing company
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