Customer Support Specialist
hace 3 días
Job Summary
The Customer Service Agent will provide exceptional technical support to clients, resolving issues efficiently and effectively. Key responsibilities include providing product information, troubleshooting, and escalating complex issues to team leaders.
Key Responsibilities
- Field incoming client inquiries via phone and email, responding in a courteous and professional manner.
- Document client identification information and update availability in the RAVE system.
- Resolve client queries according to SLAs, accessing internal knowledge bases and resources as needed.
- Maintain and update self-help documents to speed up resolution times.
- Escalate complex issues to team leaders and identify product trends to prevent future problems.
Requirements
- Excellent communication and problem-solving skills.
- Knowledge of assigned process, tools, and systems.
- Ability to work in a fast-paced environment and meet process-level SLAs.
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