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About Konecranes
Konecranes is a world-leading group of lifting businesses, serving a diverse range of customers. We are a truly global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries.
Our Mission
We believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.
Our Values
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Summary
We are seeking a highly skilled and experienced Field Service Operations Support professional to join our team. The successful candidate will have a strong background in service operations, leadership, and customer service, with excellent verbal and written communication skills.
Key Responsibilities
- Provide exceptional service to customers, ensuring their needs are met and exceeded.
- Lead and manage a team of service operations professionals, providing guidance and support as needed.
- Develop and implement effective service operations strategies, improving efficiency and performance.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Travel domestically and internationally, up to 50% of the time, to support service operations.
Requirements
- 3+ years of experience in service operations, leadership, and customer service.
- Strong leadership and customer service skills.
- Exceptional verbal and written communication skills.
- Experience as a trainer preferred.
- Proficiency with computers, tablets, smartphones, etc. (Windows-based devices specifically).
- Ability to speak English and Spanish fluently.
