Human Resources Generalist with Process Improvement Expertise

hace 1 semana


Hermosillo, Sonora, México TE Connectivity A tiempo completo

At TE Connectivity, you will have the opportunity to work in a dynamic and diverse environment that fosters growth and development.

About the Role

This HR Services Analyst I position is responsible for providing direct support to employees, other HR groups, and management as part of a centralized function to handle various HR-related transactions. The successful candidate will be expected to receive and respond to requests concerning HR policies/programs, route requests from employees to others for additional information, and respond to practice inquiries via online resources and/or telephone.

The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

Key Responsibilities

  • Managing the transactions required to complete the hire process of LATAM TE employees.
  • Receives queries via telephone and case management ticketing system.
  • Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.
  • Maintains and ensures all tickets, workflows, and queries are addressed based on customer service level agreement (SLA).
  • Identifies and escalates priority issues and routes to appropriate team for quick resolution.
  • Partners with HR Services global regional teams as appropriate on cross-regional activities and projects.
  • Diagnoses problems and coordinates resolution across stakeholders, including HRBP/HRSP, COEs, and others.
  • Folllows up on inquiries to ensure timely and accurate response and resolution to all requests.
  • Solves problems that are unstructured and that may require conceptual critical thinking.
  • Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.
  • Identifies and implements continuous process improvements to enhance service delivery.
  • Utilizes the knowledge base to assist with transactions and customer inquiry resolution.
  • Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
  • Adheres to HR Services metrics as determined by HR Services Leadership.
  • Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
  • Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region to guarantee employee adherence and legislative compliance.
About You

We are seeking a detail-oriented and results-driven individual with excellent communication skills and the ability to manage priorities against tight deadlines. The ideal candidate will possess strong problem-solving skills, a customer-focused mindset, and proficiency in Microsoft Office, particularly Excel (Dynamic Tables). Familiarity with SharePoint or other Knowledge Management Systems is an asset.

Requirements

  • Bachelor's degree preferred (or equivalent)
  • Fluent level of English (Excellent oral and written communication skills)
  • Ability to communicate effectively to a variety of audiences
  • Please submit your resume in English
  • Detail oriented and results driven
  • Self-learner mindset and curious
  • Ability to manage priorities against tight deadlines
  • Effective problem-solving skills
  • Strong customer service orientation
  • Proficient with MS Office, especially with Excel (Dynamic Tables)
  • Familiarity with SharePoint or other Knowledge Management System

Estimated Salary: $55,000 - $65,000 per year

Location: Hermosillo, Sonora

Job Type: Hybrid



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