Logistics Operations Specialist

hace 2 meses


Mérida, Yucatán, México WorldStrides A tiempo completo

Job Description

Role Overview: Operations Coordinator

As an Operations Coordinator, your primary goal is to streamline logistics for group tours organized by WorldStrides. This involves initiating and managing group bookings while ensuring all necessary travel documentation for clients is accurately prepared. You will be responsible for updating and maintaining supplier information, acting as a crucial link between our company and its partners. This position plays a significant role in enhancing both internal and external relationships. Ideal candidates should demonstrate enthusiasm, adaptability, and meticulous attention to detail. The Operations Coordinator will collaborate within a regional operations team and report directly to the Operations Manager - Product Delivery.

Location

Merida

Benefits:

Opportunity to cultivate new business avenues for personal advancement within WorldStrides

Key Responsibilities:

Hotel Management Oversee preferred hotel suppliers and explore new options. Input hotel blocks into the Trip Inventory as directed. Ensure hotel rates and information are current in our systems. Assist in researching hotel rates and availability for destinations without existing blocks. Support hotel deposit payments and final invoices according to contractual agreements. Collaborate with Accounting to reconcile outstanding hotel invoices. Confirm driver room bookings in our system. Manage rooming list projects by coordinating with Sales Coordinators to finalize and send to hotels 40 days before departure. Address any rooming changes or additions prior to group arrivals. Assist the Tour Director Supervisor with hotel-related issues and follow up on rooming changes. Facilitate the resolution of client concerns with hotel suppliers when necessary. Supplier Relations Initiate bookings for meals, attractions, and destination personnel as needed. Maintain and update group reservations. Organize electronic tour files efficiently. Keep reservation statuses updated in our customized operating system. Foster strong relationships with suppliers. Negotiate favorable rates for the company. Create payment requisitions and ensure payments are processed according to supplier policies. Conduct research on destination and supplier information as needed. Address service issues as they arise. Compile and maintain accurate supplier information and rates.

Itinerary Management

Review and adjust files completed by the Sales Department to verify costs, itinerary details, and driver hours. Evaluate and modify itinerary timing throughout the reservation process. Implement client-requested itinerary changes. Finalize and reconfirm all itinerary reservations. Prepare sign-off itineraries. Assemble final travel packages for the Tour Leader and Client for each tour. Monitor the progress of the tour cycle in the operating system.

Communication

Maintain effective communication with Sales, Operations, and Accounting teams.

Emergency Phone Coverage

Provide coverage for the 24-hour emergency phone for all groups on the road throughout the year. When assigned to trips, carry the emergency phone at all times. Make decisions on behalf of the company based on client and company needs during off-hours. Additional Duties as Assigned

Minimum Qualifications

University Degree or College Diploma Proficient in Microsoft Office Suite Exceptional attention to detail Service-oriented mindset Strong work ethic Excellent investigative and problem-solving skills High degree of flexibility to adapt to various tasks Ability to work effectively under pressure Advanced time management and organizational skills Excellent written and verbal communication skills

Preferred Qualifications

Knowledge of the Travel Industry Experience in a travel agency, educational institution, or related field Bilingual in French is a plus

WorldStrides is an Equal Opportunity Employer committed to fostering a diverse workforce and an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.



  • Mérida, Yucatán, México Darwin North America A tiempo completo

    At Darwin North America, we are seeking a skilled Logistics Operations Specialist to join our team.Key Responsibilities:• Develop and manage daily schedules for field staff, adjusting as necessary to accommodate changes in service demands or unforeseen circumstances.• Assign and dispatch field technicians, drivers, or service personnel to job sites based...


  • Mérida, Yucatán, México Mtl Operations A tiempo completo

    Join Mtl Operations as an Administrative Support SpecialistWe are seeking a highly skilled and detail-oriented individual to join our team as an Administrative Support Specialist. As a key member of our operations team, you will be responsible for providing administrative support to our staff, ensuring the smooth day-to-day operations of the office.Key...


  • Mérida, Yucatán, México Mtl Operations A tiempo completo

    We are seeking a highly skilled Senior Billing Coordinator to join our team at Mtl Operations.As a key member of our financial operations team, you will be responsible for ensuring the accuracy and efficiency of our billing processes.Key responsibilities include:Managing and maintaining accurate records of customer transactionsCoordinating with internal...


  • Mérida, Yucatán, México WorldStrides A tiempo completo

    Job Description Role Overview: Operations Coordinator As an Operations Coordinator, your primary responsibility will be to streamline logistics for group tours organized by WorldStrides. This includes initiating and managing group bookings and preparing all essential travel documentation for clients. You will be tasked with updating and maintaining...


  • Mérida, Yucatán, México Worldstrides A tiempo completo

    The Tour Operations Specialist is a crucial member of our team, responsible for delivering exceptional travel experiences. This role involves collaborating with suppliers, vendors, and internal teams to procure and manage logistical arrangements. Key responsibilities include developing itinerary proposals, reserving services, managing supplier relationships,...

  • Logística Asistente

    hace 1 semana


    Mérida, Yucatán, México Mtl Operations A tiempo completo

    Buscamos un profesional con experiencia en logística para unirse a nuestro equipo de Mtl Operations.En MaxTrans Logistics, una empresa del grupo GuideOn, combinamos la potencia de 19,000+ transportistas con más de 350 activos propios. Estamos comprometidos con brindar eficiencia, seguridad y estabilidad sin precedentes a todos aquellos que dependen del...


  • Mérida, Yucatán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About UsAt Servicios Comerciales Amazon Mexico S. de R.L. de C.V., we strive to be the most customer-focused organization globally. To achieve this, we seek exceptionally skilled, intelligent, and motivated individuals.Role OverviewAs a Procurement Analyst, you will play a vital role in supporting the procurement operations within our logistics team. Your...


  • Mérida, Yucatán, México Mtl Operations A tiempo completo

    We are seeking a highly skilled Audit Specialist (Billings) to join our team at Mtl Operations in Merida, Mexico.The ideal candidate will have strong verbal and written communication skills, as well as a proficiency in Microsoft Office and intermediate Excel knowledge.The role will involve data processing, research, and analytical skills, with a focus on...


  • Mérida, Yucatán, México Didi Global A tiempo completo

    **Company Overview:**DiDi Global Inc. is the world's leading mobility technology company, offering a wide range of app-based services across Asia-Pacific, Latin America, and Africa. Its services include ride-hailing, taxi-hailing, chauffeur services, hitch services, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city...


  • Mérida, Yucatán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people who can help us build the place to find and buy anything online. This is your chance to make history.Job SummaryAs a Purchasing Assistant for the Amazon Logistics (AMZL) team, you will support the...


  • Mérida, Yucatán, México Verato Inc. A tiempo completo

    About the PositionWe are seeking a highly skilled Revenue Operations Specialist to join our team at Verato Inc. This individual will be responsible for analyzing and reporting on sales performance metrics, revenue forecasts, and key performance indicators (KPIs) to identify trends and opportunities for growth.The ideal candidate will have a strong analytical...


  • Mérida, Yucatán, México Alibaba A tiempo completo

    Job SummaryAs an Air Traffic Control Specialist at Alibaba, you will be responsible for supervising and monitoring 3PL operations to meet company standards and KPIs. This role involves monitoring package dispatch, communicating with 3PL providers, and supervising routes and logistics.Key ResponsibilitiesMonitor package dispatch in adequate operating...


  • Mérida, Yucatán, México WorldStrides A tiempo completo

    Job Title: Sales Support SpecialistJob Summary: We are seeking a highly organized and detail-oriented Sales Support Specialist to join our team at WorldStrides. As a key member of our sales operations team, you will be responsible for providing administrative support to our sales team, ensuring smooth and efficient operations.Key Responsibilities:Provide...


  • Mérida, Yucatán, México Worldstrides A tiempo completo

    Position Summary:The Regional Operations Coordinator is responsible for ensuring the smooth operation of our tours within a given geographical region. Key responsibilities include reserving and booking services, supervising the logistics of the tour, maintaining supplier relationships, and providing operational support to our Tour...


  • Mérida, Yucatán, México Boldr A tiempo completo

    About BoldrBoldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified, meaningful work in communities worldwide. Our team is united by a shared desire to connect diverse individuals with common values for boldr impact.Job OverviewWe are seeking a highly motivated and detail-oriented individual to join...


  • Mérida, Yucatán, México WorldStrides A tiempo completo

    Job Overview Position Goals: The Program Operations Specialist plays a crucial role in assisting Sales, Account Management, and Operations teams by ensuring thoroughness and precision in all new business opportunities. This position acts as the primary operational support for crafting itineraries, establishing pricing, finalizing proposals, and...


  • Mérida, Yucatán, México Alstom A tiempo completo

    Alstom is seeking a skilled Warehouse Operations Specialist to join our team in Mérida, Mexico. As a key member of our supply chain team, you will be responsible for the principal operation activities of the warehouse, including reception, unpacking, storage, packing, and dispatching of parts and tooling.Main Responsibilities:Reception and revision of...


  • Mérida, Yucatán, México WorldStrides A tiempo completo

    Job Overview Position Goals: The Program Operations Specialist plays a crucial role in assisting Sales, Account Management, and Operations teams by ensuring thoroughness and precision in all new business opportunities. This position acts as the main operational support for crafting itineraries, establishing pricing structures, finalizing proposals,...


  • Mérida, Yucatán, México WorldStrides A tiempo completo

    Job Overview Position Goals: The Program Operations Specialist plays a crucial role in supporting the Sales, Account Management, and Operations teams by ensuring thoroughness and precision in all new business opportunities. This position acts as the main operational resource for crafting itineraries, establishing pricing, finalizing proposals, and...


  • Mérida, Yucatán, México Worldstrides A tiempo completo

    **Job Summary**:The Operations Coordinator will be responsible for supporting our tours and working closely with suppliers and the Regional Manager for a given geographical region. Key responsibilities include reserving and booking services, supervising tour logistics, maintaining supplier relations, and ensuring cost and quality control.**Key...