Team Lead

hace 3 semanas


Xico, México Spoton: Corporate A tiempo completo

Main Responsibilities:



  • Provide coaching, mentoring, and training to team members to ensure they meet or exceed performance goals, customer satisfaction metrics, and quality assurance assessments.
  • Reallocate and assign Salesforce cases to agents as needed.
  • Monitor the team's performance, holding accountability for SLAs, AHT, and KPIs.
  • Listen to agent calls in real-time, flagging calls for QA analysis as necessary.
  • Follow up on QA recommendations and ensure agents complete necessary retraining.

Requirements:



  • Minimum of 1 year of experience using POS software in the service industry.
  • Minimum of 1 year working in a call center, customer support, or related field.
  • Familiarity with Salesforce CRM, MS Office, G-Suite, and Slack is desirable.
  • At least 1 year of prior experience with SpotOn is a plus.
  • At least 6 months of experience within the current department is preferred.

What We Offer:



  • Base Salary $35,000 MXN
  • Food Vouchers $1,500 MXN monthly
  • Law benefits
  • SGMM
  • Visual Insurance
  • Dental Insurance
  • Life Insurance
  • Funeral assistance
  • Two days off per week
  • Total Pass (gym)
  • Development & career plan

SpotOn is an e-verify company.


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